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Content provided by Joe Howard. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joe Howard or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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E152 – Powering Remote Culture for a Team of 90+ (Leah Knobler, Help Scout)
Archived series ("Inactive feed" status)
When?
This feed was archived on July 28, 2023 12:56 (
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 296197737 series 2465018
Content provided by Joe Howard. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joe Howard or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In today’s episode, we’re reeling in another throwback episode, Joe’s interview with Leah Knobler of Help Scout - a support tool and customer service platform used by customer-centric organizations around the world, from small businesses to high-growth startups and nonprofits.
Leah gives us several actionable nuggets about hiring, scaling, managing, and growing a remote team, a detailed overview of Help Scout’s recruitment process, and diversifying a team of skills and talent.
Episode Resources:
- Help Scout
- Leah Knobler is on Twitter and LinkedIn
- Leave an Apple podcast review or binge-watch past episodes
- Send questions to yo@wpmrr.com for the next Q&A pod
- Visit the WPMRR website
What to Listen For:
- 00:00 Intro
- 01:37 Welcome to the pod, Leah!
- 05:57 Help Desk Software is the main tool
- 07:17 Company growth from 24 people to 90 remote employees
- 12:38 Donut, Slack’s teammate connection app
- 15:25 The evolution of Help Scout’s recruitment process
- 23:07 From application screening to proposing an offer
- 25:31 Remote companies need to be transparent in all aspects
- 28:59 Excellent people need excellent pay
- 33:23 How to make sure you’re hiring from a diverse set of background
- 43:04 What can small companies do to start recruiting diverse candidates
- 47:31 Find Leah online!
133 episodes
Share
Archived series ("Inactive feed" status)
When?
This feed was archived on July 28, 2023 12:56 (
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 296197737 series 2465018
Content provided by Joe Howard. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joe Howard or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In today’s episode, we’re reeling in another throwback episode, Joe’s interview with Leah Knobler of Help Scout - a support tool and customer service platform used by customer-centric organizations around the world, from small businesses to high-growth startups and nonprofits.
Leah gives us several actionable nuggets about hiring, scaling, managing, and growing a remote team, a detailed overview of Help Scout’s recruitment process, and diversifying a team of skills and talent.
Episode Resources:
- Help Scout
- Leah Knobler is on Twitter and LinkedIn
- Leave an Apple podcast review or binge-watch past episodes
- Send questions to yo@wpmrr.com for the next Q&A pod
- Visit the WPMRR website
What to Listen For:
- 00:00 Intro
- 01:37 Welcome to the pod, Leah!
- 05:57 Help Desk Software is the main tool
- 07:17 Company growth from 24 people to 90 remote employees
- 12:38 Donut, Slack’s teammate connection app
- 15:25 The evolution of Help Scout’s recruitment process
- 23:07 From application screening to proposing an offer
- 25:31 Remote companies need to be transparent in all aspects
- 28:59 Excellent people need excellent pay
- 33:23 How to make sure you’re hiring from a diverse set of background
- 43:04 What can small companies do to start recruiting diverse candidates
- 47:31 Find Leah online!
133 episodes
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Similar to WPMRR WordPress Podcast
Interesting stories from today’s franchisors and entrepreneurs.
…
continue reading
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
Kara Goldin, founder of Hint, sits down with today’s most fascinating entrepreneurs, disruptors, and change-makers for a no-holds-barred discussion of how they overcame long odds on the road to start-up success. Guests such as Guy Kawasaki (Apple, Canva), Julie Bornstein (The Yes, Stitch Fix), Mindy Grossman (WW), and Amy Errett (Madison Reed) share wisdom and anecdotes that will inspire you – and challenge you to think differently about achieving your goals. For more on the podcast as well ...
…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
A daily show for everyone who works a regular job and wants to start an income-earning project on the side. In each episode, listeners will hear a different story of someone who's started a side hustle—along with what went well, how that person overcame challenges, and what happened as a result. The show is written and hosted by Chris Guillebeau, the New York Times bestselling author of The $100 Startup, The Happiness of Pursuit, and other books.
…
continue reading
The Greatness Machine is on a Quest to Maximize the Human Experience! Join Award Winning CEO and Author, Darius Mirshahzadeh (pron. Mer-shaw-za-day), as he interviews some of the greatest minds in the world―turning their wisdom and experience into learnings and advice you can use in your life so that you can level up and create greatness. Join Darius as he goes deep with guests like: Moby, Seth Godin, Gabby Reece, Amanda Knox, UFC Ring Announcer Bruce Buffer, Former FBI Negotiator Chris Voss ...
…
continue reading
This Podcast is created and curated by Deepak Jayaraman (an Executive Coach and a Leadership Advisor). He lives in Mumbai and works with successful Senior Executives by helping them play to their unique potential but with a sharp focus on transitions (business or career). Just like businesses need to think about "where to play" and "how to win", leaders need to be coherent about "where to go" and "how to grow" in their journeys. Deepak works with them during pivotal moments to help them with ...
…
continue reading
Whatever you lead can only grow when you do. Experience real-life, real-time business and leadership coaching from Dave Ramsey, a successful CEO, popular radio personality, bestselling author, and now the host of The EntreLeadership Podcast. Dave takes your calls and draws on over 30 years of experience as the CEO of Ramsey Solutions to help you overcome the challenges you're facing. More at https://www.ramseysolutions.com/shows/the-entreleadership-podcast.
…
continue reading
Entrepreneurship and business techniques and tips you won't learn in business school.
…
continue reading
Player FM - Podcast App
Go offline with the Player FM app!
Go offline with the Player FM app!
