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Ep. 2 On the Disappearing Pleasures of the Passenger Side
Manage episode 431143811 series 3589242
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Increasingly, self-checkouts are being recognized as a failed experiment. More and more stores are removing them. They of course cite theft and over-estimated savings in staff costs for the surprising reversal, but businesses are also having to admit that they are implicated in the social fabric, and they play a role in people’s well-being and their sense of connection. Surely an odd concession for capitalists.
In this episode, I reflect on how the general experience of the self-checkout, the feelings it provokes, and the impulse that led to it in the first place, are being seen elsewhere. I hope that the backlash against self-checkouts can serve as a lesson applicable beyond themselves.
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