Give and Receive Constructive Feedback : Bill Dickinson

Your Intended Message

How to encourage the exchange of feedback The Power of Empathy as a Leadership Quality

Episode 223 (Bill is based in Atlanta, Georgia)

In this conversation with Bill Dickinson we explored:

• The value of empathy for a leader
• Understanding the complicated makeup of your people
• Distinguishing empathy from sympathy
• Avoiding the role of confessor or councilor
• Setting guidelines and boundaries
• Creating psychological safety
• How to provide regular constructive feedback
• The 90-day introductory trial period

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About our guest, Bill Dickinson:

Bill has nearly three decades of experience in designing and delivering leadership development programs across industries including, Boeing, Coca-Cola and AbbeVie Biopharmaceutical. He was a Catholic priest for 25 years.

He is on The Harvard Business Review's Advisory Council.

He is the author of "Optimizing Self: A Guided Workbook to Elevate Your Impact as a Leader"

Learn more about his services here https://www.c3leadership.org/

You can find his book on Amazon Optimizing Leadership

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Excerpts from this conversation with Bill Dickinson:

I think some of the mistakes that leaders can make is they confuse empathy with sympathy. Sympathy is, is simply feeling sorry for someone where empathy is is, I'm not just sorry about what happened to your state or this moment, but I want to understand it.

I want to support you through it. And those are, you know, those are two big differences. So an empathy now gives us the space, the term to understand we can hang with our people in their feelings without creating dependency.

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I need two things specifically that I did well, and I need you to share with me two things I could do differently.

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There's a model called the SBI model, what's the situation? What was the behavior I observed in the situation, and what was the impact of that behavior?

So the situation is, George, you and I are having a thoughtful conversation on feedback in this podcast, the behavior that I observe is a host who is thoughtful and knowledgeable about leadership and their respect for me in it.

So the impact that has on me is that I want to hang with you. I want to make you look good, and I want to contribute to the quality of this podcast so your listeners walk away with some new learning,

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Your Intended Message is the podcast about how you can boost your career and business success by honing your communication skills. We’ll examine the aspects of how we communicate one-to-one, one to few and one to many – plus that important conversation, one to self.

In these interviews we will explore presentation skills, public speaking, conversation, persuasion, negotiation, sales conversations, marketing, team meetings, social media, branding, self talk and more.

Your host is George Torok

George is a specialist in communication skills. Especially presentation. He’s fascinated by the links between communication and influencing behaviors. He delivers training and coaching programs to help leaders and promising professionals deliver the intended message for greater success.