Growing an agency is very difficult, and you might feel unclear what to do next in order to grow and scale your agency. The Smart Agency Masterclass is a weekly podcast for agencies that are wanting to grow faster. We interview amazing guests from all over the world that have the experience of running successful businesses, and will provide you the insights you need. Our podcast is just over 3 years old, and have reached more than a half million listeners in 42 countries.
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I introduce my new book, Developing a Christian Marketing Plan
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Real People, With Jason Dunstone - Consumer Insights, Market Research, Customers, Design Thinking and More
Jason Dunstone, Square Holes
Real People is a podcast hosted by Jason Dunstone, the founder and managing director of Square Holes. Jason builds on his 25 years of conducting human-centred research, interviewing average and not so average people (rich, poor, old, young, content and vulnerable) to understand what they believe and how they behave. On this podcast, Jason interviews academics, researchers, leading thinkers, and other interesting people. Jason also interviews “actual real people” about their passions, aspirat ...
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Join filmmakers Mark Duplass (“Cyrus”) and actors Jason Segel (“The Muppet Movie”) and Ed Helms (“The Hangover”) as they discuss their new comedy, “Jeff Who Lives at Home”. Written and directed by the brother’s Duplass directing team, the story follows Jeff (Segel) on his way to the store to buy wood glue, while looking for signs from the universe to determine his path. A series of comedic unexpected events leads him to cross paths with his family in the strangest of locations and circumstan ...
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Breaking Through Slow Growth to PROPEL YOUR AGENCY with Curtis Hays | Ep #740
25:08
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Are you frustrated by slow growth? Does client churn keep you from really propelling ahead? Do you put off crucial decisions because you’re afraid of making the wrong choice? Today’s guest’s successful track record wasn’t enough to make him con…
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Clarity as the Catalyst for New Momentum and Agency Growth with Ed East | Ep #739
19:37
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Have you ever felt like abandoning your agency? Overwhelmed or insecure about the direction the agency is headed? If so, you're not alone. At some point, we all face moments of doubt and struggle to keep momentum. Today’s guest is an agency own…
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The Myth About Niching Down and How to Be Solution-Focused with Daniel Lofaso | Ep #738
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Has your agency reached a growth plateau? Have you thought about narrowing your focus to enhance your marketing efforts? In this interview, you'll hear from an agency owner who relied on referrals for years until the post-pandemic landscape shi…
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The Art of Helping: the Key to Building Strategic Partnerships with Dr. Jeremy Weisz | Ep #737
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Are you searching for innovative ways to supercharge your agency’s lead generation? What’s your number one source of leads and how can you scale it? Leveraging partnerships is one of the most effective lead generation strategies for agency owne…
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Do You Have the Right Support to Grow Your Agency? 3 Benefits of Community with Darby Copenhaver | Ep #736
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Do you need guidance in your agency journey? Could a coach be the game changer your agency needs? Maybe so, but maybe not. Many agency owners naturally turn to a coach for support and growth advice. And, while coaches excel at addressing specif…
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The Power of Community for Significant Agency Growth with Andi Graham | Ep #735
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Do you feel along or isolated in your agency leadership journey? Wonder how it feels to have people who ‘get you’ and understand the unique challenges of owning an agency? Today’s featured guest faced numerous insecurities and challenges on her…
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Empower Your Team and Become the Leader You Wish You’d Had with Lauren Von | Ep #734
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Have you ever questioned your effectiveness as a leader? What steps have you taken to enhance your leadership skills and empower your team to independently address challenges? Today’s featured guest experienced significant growth and had to lea…
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Hiring and Training a Self-Managing Team to Build an Agency That Runs Without You with Mandi Ellefson | Ep #733
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Would you like to remove yourself from the day-to-day agency operations? Do you have an effective hiring process to attract top talent for agency roles? In today’s discussion, our featured guest explains how failing to secure the best candidate…
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How CLARITY In Storytelling CONNECTS You to More Clients with Park Howell | Ep #732
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Do you use storytelling to connect with prospects and clients? Many agency owners know how to share great stories but use them to talk about their agency capabilities. Instead, today’s guest says we should use stories to connect with potential …
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Leveraging AI to Create a HIGH IMPACT Foot-in-the-Door Offer with Abraham Bree | Ep #731
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Are you currently utilizing AI or fear it will replace digital agencies? Most agency owners fall into one of these two categories. However, those open to exploring this technology's potential and maintaining a sense of curiosity will lead the w…
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3 IMPACTFUL STRATEGIES for Long Term, Sustainable Agency Growth with Seth Odell | Ep #730
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training How can you grow your agency’s client list beyond referral clients? Would you sacrifice price or length of contracts in order to attract new business? Today’s featured guest has successfully established his agency by prioritizing higher prices …
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Rewarding OWNERSHIP MENTALITY: Building an Agency That Runs Without You with Tiffany Sauder | Ep #729
35:11
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training How can you step away from daily operations and embrace the role of the agency visionary? Is there a team member who could take over the things you don’t love doing? If so, how would you begin to prepare them for this transition? Today’s guests…
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Hire Slow & Fire Fast: Investing Time in Building Your Agency Team with Bryant Walker | Ep #728
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Have you ever rushed your hiring process out of eagerness to fill a position and delegate responsibilities? Did you later regret the decision to hire fast? There is a reason they say hire slow, fire fast. Finding the right people to fill the ro…
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To Sell or Not Sell? What Makes and Breaks an Agency Sale with Jonathan Baker | Ep #727
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27:59
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Do you want to sell your agency someday? Can you imagine a profitable sale and exit agency in the future? Do you feel an acquisition is the mark of business success? Selling your agency shows you’ve built a robust and profitable business, which…
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Mining Your CRM for Gold to Maximize Agency Growth with Wendy Lieber | Ep #726
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24:02
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training What would you do to keep growing your agency if new leads dried up? How would you guarantee increased business? How would you ensure continued success? Our guest today emphasizes the importance of revisiting your CRM as a vital tool for drivin…
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How Firing Toxic Clients Leads to Stronger Relationships with Susan Finch | Ep #725
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Have you ever fired a client? If you could do it without repercussions on cash flow, would you? Most agency owners have horror stories about toxic clients who created an unhealthy environment for the team. Deciding to cut ties can be particular…
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Gino Wickman on How 130 Days Off Boosts Business & Fulfills Your True Self | Ep #724
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training How often do you take time off simply to rest? Do you carve out moments to recharge and find stillness before the daily whirlwind begins? If you’re a successful entrepreneur who doesn’t prioritize rest, you may be heading toward burnout. Today’…
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Tricks to Help Busy Agency Owners Remember Everything with Dave Farrow | Ep #723
31:13
31:13
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Do you find it hard to remember the name of someone you just met? Do you struggle to recall the details of last week’s meeting? Busy agency owners are constantly juggling countless responsibilities which is overwhelming and leaving you feeling …
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Should You Productize Agency Services? Navigating the Risks and Rewards with Matthew McIver | Ep #722
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Have you clearly defined your service offering to the extent that you can productize it? Or do you prefer to customize your approach for each client’s needs? Which strategy aligns better with your agency's objectives and overall success? Today'…
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Building a Global Agency Team and Scaling Against the Grain with Alina Vlaic | Ep #721
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training How much automation should be integrated into your agency's processes? When is automation a good idea, and when isn’t it? Are your agency services diverse enough to withstand a shifting market? In this interview, learn from one agency owner who…
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Laying the Right Foundation for Eventually SELLING YOUR AGENCY with Ronik Patel | Ep #720
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16:29
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Are you thinking about an eventual exit from your agency? Curious about how to prepare for selling your agency down the road? Preparing for a potential sale well in advance can be beneficial, even if you ultimately decide to retain your busines…
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Embrace Your Expertise and Charge for Value NOT Time with Sharon Robustelli | Ep #719
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30:01
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Do you price your agency services based on time spent or based on value delivered? Your fees should reflect the expertise you bring to solving your client's challenges, not how long it takes. If you still consider time your most valuable metric…
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WIN MORE Business by Crafting an Authentic Story with Matthew Woodget | Ep #718
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Do you know the power of intertwining your personal narrative with your business journey? Do you know how to find the thread that unites that story with your agency’s mission and values? Today’s guest is a narrative strategist who built his age…
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Agency Acquisition Deal Structure: Tips for Buyers & Sellers with Nick Fraunfelder | Ep# 717
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34:03
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Are you planning to buy an agency as a growth strategy? Or, do you want to make your agency attractive to potential buyers? Today’s guest started his agency journey by buying an agency as an exit from his previous career in venture capitalism. …
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Unlocking Sales Success by Becoming Your Own Client with Jim Huffman | Ep# 716
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32:57
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Are you seeking the best approach to train your sales team? Have you considered implementing a foot-in-the-door offer? Today’s featured guest reflects on past mistakes made while attempting to step away from sales, and shares a recent success c…
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Are You a Visionary or Volunteer at Your Agency? Becoming a True CEO with Casey Benedict | Ep# 715
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21:26
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Are you making a mark in your specific niche? Have you taken the necessary steps to elevate your brand and attract your ideal customers? Our guest today, a seasoned agency owner with fourteen years of experience working with influencers believe…
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Staying Versatile and Adaptable in Uncertain Times with Amy Jackson | Ep# 714
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Are you considering narrowing your focus in the near future, or do you prefer to retain the flexibility to take advantage of growth opportunities in specific sectors? Our featured guest established a PR agency by recognizing the potential to co…
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When to Choose an Acquisition as a Strategy for Rapid Agency Growth with Manish Dudharejia | Ep# 713
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Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Is your agency prepared for a strategic acquisition to accelerate its growth? What advantages does an acquisition offer compared to organic growth? Do you have the necessary resources to navigate the acquisition process while ensuring the conti…
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A Unique Hybrid Office Model and Bouncing Back After Big Clients Leave with Sarah Segal | Ep# 712
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Do you run a virtual agency or a more traditional in-office business? It all comes down to what suits your and your team’s work style, and one agency owner has found a way to incentivize in-office days. She also shares the lessons learned after two big clients left within weeks of each other. This feature guest has constantly been evolving and adap…
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Guy Kawasaki on Being Remarkable in Your Agency and Your Life | Ep# 711
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What does it take to be truly remarkable? Do you struggle with imposter syndrome? Even uber-successful entrepreneurs like Guy Kawasaki have had those moments. Transitioning from corporate giants like Apple, Inc. to crafting a legacy of remarkability, he has devoted the latter part of his career to unraveling the essence of extraordinary achievement…
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Navigating an Agency Acquisition for Rapid Growth with Leah Messina | Ep# 710
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Have you considered the potential for growth through a strategic acquisition? How do you anticipate the agency owner's role evolving during an acquisition process? What steps can be taken to ensure a seamless integration once the deal is finalized? Our featured guest today has undergone a significant transformation, transitioning from white label t…
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Are You the Bottleneck In Your Agency? Empowering Your Team with Irwin Hau | Ep# 709
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Are you the bottleneck in your own agency's growth? Does the weight of every decision rest on your shoulders, leaving you overworked and your team underutilized? This guest is a successful agency owner who found himself in the industry after being laid off during the global economic crisis. He turned this setback into an opportunity and started his…
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Achieving Team Alignment with Your Agency’s Goals with Julie Williamson | Ep# 708
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Have you ever felt like a broken record with your team? Do you find yourself repeating the agency's goals and vision, only to be met with glazed-over expressions? Have you effectively communicated the agency’s direction and vision? It’s a common struggle for agency owners to feel they’re desperately trying to rally the troops behind a unified purpo…
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Dear Agency Owners, We Need to Talk - Showing up For Your Agency, with Darby Copenhaver | Ep #707
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What do you think is holding you back from scaling your agency? Have you received coaching? And if you have, have you implemented their recommended measures? On today’s episode we talk about agency owners’ accountability and why reaching out for help can be useless unless you understand what you want. Scaling an agency is hardly something you can d…
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3 Keys to Crafting a Compelling Agency Brand Geoffrey DeStefano | Ep #706
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Are you establishing genuine connections with your target audience and clients? Have you developed a compelling brand narrative that resonates with your audience to cultivate a dedicated following? Our featured guest today played a pivotal role in shaping the iconic brand identity of Red Bull, which has become a benchmark for creating captivating c…
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Mastering CLIENT ACQUISITION for Agency Growth with David Baeza | Ep #705
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Do you have a clear understanding of the client acquisition channels needed to grow your agency? Is your agency vulnerable to leadership or a client leaving? Today’s guest built his agency working with venture capitalists and private equity firms and found great success in that area, so much so that he never worried about client acquisition again. …
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Escaping Operational Tunnel Vision by Focusing on Strategic Agency Growth, with Samantha Martin | Ep #704
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Do you feel trapped in an operation tunnel vision? Are you ready to shift your attention toward strategies for agency growth? Our guest today initially viewed strategy sessions as a luxury she could only afford once her agency had achieved significant success. However, upon receiving guidance from a coach to address alignment issues, she and her pa…
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A $1 MILLION Agency Is Not Always Sustainable, with Amy Littleton | Ep #703
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Are you considering starting an agency but feel like it might be too late to do so? Our featured guest today had a thriving career in PR and successfully managed an agency for nearly two decades before deciding the missing piece in that career was building and growing her own agency. With an extensive client network who already knew and trusted her…
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The Keys to Staying Relevant in a Competitive Agency Landscape, with Marlo Fogelman | Ep #702
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What does it take for an agency to not only survive but thrive over decades? What mindset and approach enabled this agency owner to pivot and leverage new opportunities? In the challenging world of business, most companies struggle to reach the one-year mark, with even fewer making it to the five-year milestone. Hence, for an agency to make it beyo…
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Build a THRIVING AGENCY CULTURE Without Promotions and Titles with Scout Driscoll | Ep #701
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Are you interested in breaking away from conventional agency practices? Do you want an agency structure that best suits your team? Today’s guest established her agency right after college, without any prior experience working in an agency. She designed her agency's structure based on what felt right for her team rather than following standard indus…
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Owning an Agency is an Extreme Sport, with Karley Cunningham | Ep #700
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Is the fear of failure the driving force that keeps you striving towards your goals? For too many agency owners, the relentless stress of this life corrodes their drive, fueling an unhealthy obsession with avoiding defeat at all costs. Putting together a great team and taking the time to stop and figure things out is often the only way to get out o…
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The Path to Becoming a $50 Million Agency, with Phil Case | Ep #699
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Have you ever wondered what it takes to scale an agency from millions to tens of millions in revenue? Or how to successfully pivot from services to products? Today's guest has walked that path - not once but twice. He’s built two successful agencies with the mission to lift brands up, tell compelling stories and recognize new products. As he reflec…
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The POWER of Personal Brands: How Much is Too Much when SELLING Your Agency, with Jason Barnard | Ep #698
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Are you debating the value of building your brand? Perhaps you're wary of the effort needed to establish your identity, only to feel confined to your business once you become the face of the agency. Our guest today specializes in helping clients effectively brand themselves and elevate their agencies. He understands the common fears and reservation…
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Selling Strategy and Building Long-Term Client Relationships, with Molly Baker | Ep #697
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Are you striving to refine your selling strategy and cultivate enduring client relationships that stand the test of time? How can you elevate your approach to not just closing deals but fostering long-term partnerships that drive mutual growth and success? Today's guest started her business with the idea of embodying a strategic dance of trust, val…
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Why Firing Their Biggest Client was the BEST Decision, with Miles Marmo | Ep #696
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Do you treat your team like employees or like people? Every agency owner should recognize the immense value of their team and ensure they are treated with the utmost respect. This may entail parting ways with toxic clients, as the well-being of your team is irreplaceable. Our guest today faced challenging times during the pandemic when they had to …
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Raising the Standards: The Importance of SOPs, with Robert Brill | Ep #695
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Are you prepared to elevate your agency team and pave the path to success? As your agency expands, the need to grow your team becomes inevitable, and having standard operating procedures (SOPs) in place beforehand can save you a lot of headaches. Today’s guest went through a rapid growth phase with his agency and found he was ill-prepared to delega…
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Building The Right Team: Taking Advantage of The Largest Untapped Talent Pool, with Sara Jensen | Ep #694
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Is your agency work affecting your family life? Are you challenged by finding the right talent to assemble a team to take over some of the work? Today’s guest thought she’d always be a solopreneur but as her workload mounted, she realized she needed reinforcements to maintain her level of service and keep clients coming back. Getting the right tale…
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Losing Money as a Business Plan? Forging Long-term Client Relationships, with Kim Lawton | Ep #693
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Do you prioritize new clients or building lasting relationships? Would you be willing to lose money on a client in order to build a long-lasting relationship? Today’s guest has built two successful agencies banking on the power of planning for the long term instead of focusing just on the numbers. She’ll explain how she and her partner formed their…
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What All Successful Agencies Have in Common: How to Separate from the Pack, With Tim Condon | Ep #692
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What sets high-performing agencies apart from their low-performing counterparts? How are you positioning your agency for success? Our guest today is a seasoned business executive with extensive experience in product marketing and sales leadership. In his current role, he collaborates with agencies and gains insights into what separates successful o…
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Fall in Love With The Problem Not the Solution: A Deep Dive with Author, Serial Entrepreneur, and Co-Founder of Waze, Uri Levine | Ep #691
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What would you do if you sold your agency tomorrow? Are you clear enough on your purpose that you could keep on creating value? Today’s guest is the founder of a beloved app that changed the way people drive nowadays. He eventually sold that company but hasn’t stopped looking for ways to improve people’s lives through his startups. He’ll share what…
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