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Insider Travel Report assists travel advisors by discussing the changing travel landscape with a line-up of special guests VIP guests, the movers and shakers shaping the travel industry and ordinarily hard to reach. Each episode features one-on-one conversations with industry leaders giving listeners firsthand insight as they delve into a variety of timely topics.
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Steve Odell, senior vice president & chief sales officer, for Regent Seven Seas Cruises talks with James Shillinglaw of Insider Travel Report about where his luxury line will take guests in 2026-27, including sailings in Africa & Arabia, Alaska, Asia, Australia & New Zealand, South Pacific, Canada & New England, Caribbean & Panama Canal, Mediterran…
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Michelle Lardizabal, chief sales officer at Azamara, talks with James Shillinglaw of Insider Travel Report about The Azamara Difference and the benefits for you and your clients. Lardizabal details Azamara’s competitive advantages, the programs that help you sell the company’s cruises and the unique destinations visited. For more information, visit…
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Linken D’Souza, senior vice president of food and beverage for Royal Caribbean International, talks with Alan Fine of Insider Travel Report about the new Oasis-class Utopia of the Seas. He highlights the ship's innovative dining options, including grab-and-go choices and themed dining designed for a ship with short itineraries. D'Souza also discuss…
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Jay Schneider, chief product innovation officer for Royal Caribbean Group, talks with Alan Fine of Insider Travel Report about the new features and experiences on the Utopia of the Seas. Schneider details some of the changes on this Oasis-class ship, including the introduction of the Royal Railway, an immersive multimedia dining experience, and the…
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Vicki Freed, senior vice president of sales, trade support and service for Royal Caribbean International, talks with Alan Fine of Insider Travel Report about Royal's newest ship, Utopia of the Seas, which offers shorter three- and four-day voyages. Freed reveals the strategy behind introducing a brand new ship for shorter cruises, and the differenc…
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Stefani Vasileva, shore excursions manager on Riverside Ravel, gives James Shillinglaw of Insider Travel Report a day-by-day description of all the tours and excursions she organizes on the Rhone River for guests on ship. From iconic Roman aqueducts like the Pont du Gard to castles to visits to some of the great Cote du Rhone wineries to truffle hu…
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Captain Philippe Stypa, master of the Riverside Ravel, talks with James Shillinglaw of Insider Travel Report about why the Rhone River just might be the best river to start with for your clients interested in river cruising. Captain Stypa has sailed almost his entire career on the Rhone, joining Riverside Luxury Cruises three years ago to take over…
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Fernando Rodriguez, hotel manager for Riverside Ravel, talks with James Shillinglaw of Insider Travel Report about the sumptuous accommodations, gourmet dining and magnificent service onboard this luxury ship sailing the Rhone River. Riverside is a relatively new brand, but it’s now delivering some of the highest levels of service on the rivers of …
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Willie Fernandez, chief marketing officer for Rental Escapes, talks with Alan Fine of Insider Travel Report about the company's rebranding, which includes a new catchphrase, a redesigned website, a new travel advisor portal, updated marketing materials, and an enhanced mobile app. Fernandez discusses his role in vetting villas worldwide, shares det…
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Angela Chikumbi Chimpinde, first secretary for tourism to the embassy of the Republic of Zambia, talks with Alan Fine of Insider Travel Report about Zambia's three kinds of safaris—on foot, by car or by boat. Chimpinde describes the country's easy accessibility via several international airlines, its national parks, its famous Victoria Falls, and a…
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Wayne Howarth, head guide at Kariega Game Reserve at Eastern Cape, South Africa, talks with David Cogswell of Insider Travel Report about its location along the coast and near the Garden Route, noted for being a malaria-free area, particularly attractive for families and tourists. Howarth describes the lodge's various accommodations, including a fi…
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Anita Pagliasso, CTIE, president of PATH (Professional Association of Travel Hosts) and vice president-industry relations for KHM Travel Group, talks with James Shillinglaw of Insider Travel Report about the host agency business after the 15thannual PATH Symposium last month. Pagliasso details the growth the association, how the meeting has become …
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Bev Maloney-Fischback CEO & founder of Wellness Media Company, which includes Organic Spa Media and Wellness Travel University, talks with James Shillinglaw of Insider Travel Report about her group’s groundbreaking course that gives travel advisors the chance to become wellness travel experts. Maloney-Fischback also details the rise of wellness tra…
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Dan Bagby, owner of Honeymoon Always, talks with James Shillinglaw of Insider Travel Report at last month’s Travel Leaders Network EDGE conference about how he founded and has grown his travel agency, which is hosted by 58 Stars a member of Travel Leaders Network. Honeymoon Always focuses on the romance, honeymoon and destination wedding market, wh…
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Lindsey Ueberroth, CEO of Preferred Hotels & Resorts, talks with Alan Fine of Insider Travel Report about the growth of the collection, including the opening of 50 new hotels last year. Ueberroth describes the differences between the Legend, LVX, Lifestyle, Residences and Beyond Green brands and highlights the trend of ultra-personalization in luxu…
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Lea Diele, CTIE, VTA, vice president of education for Travel Leaders Network, talks with James Shillinglaw of Insider Travel Report at last month’s Travel Leaders EDGE conference about all the training and education her agency consortium provides to help existing travel advisors and new advisors coming from outside the industry. Diele, who received…
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Bernardo Trindade, shareholder for PortoBay Group, and Silvia Rio, general manager of PortoBay Liberdade and PortoBay Marques in Lisbon, talk with Alan Fine of Insider Travel Report about their hotels in Portugal and Brazil. Trindade discusses PortoBay's history, starting in 1988 in Madeira and expanding to 15 hotels in Lisbon, Porto, Algarve and B…
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Mike Saladore, owner and co-president of 58 Stars Travel in Seattle, talks with James Shillinglaw of Insider Travel Report at last month’s Travel Leaders Network’s EDGE conference about how his host agency has grown and how his luxury travel business is booming. He also details the services and programs gets from Travel Leaders that help his agency…
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Ricardo Furtado, sales director for Altis Group, talks with Alan Fine of Insider Travel Report about his company’s five-star hotel in Lisbon, emphasizing its luxurious amenities, central location, and scenic views. Furtado highlights the hotel's historical significance, recent expansions and its inclusion in the Preferred Hotels group. For more inf…
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Angela Hughes, owner of Trips & Ships in Winter Garden, Fla., talks with James Shillinglaw of Insider Travel Report about her luxury agency, how she sees the luxury travel market today, and why she is a member of Travel Leaders Network. We spoke with Hughes, a contributor to Insider Travel Report and a frequent speaker at luxury travel events, at l…
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Alastair Thomann, CEO of Generator & Freehand Hotels, talks with James Shillinglaw of Insider Travel Report about his growing boutique hotel brands, which have locations in Europe and North America, and are entering the New York and Berlin markets. Generator, which began as a chain of hostels, now offers “affordable luxury” with properties featurin…
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Pam Edwartoski and Tricia Bischoff of the Travel Exchange in Troy, Mich., talk with James Shillinglaw of Insider Travel Report at last month’s Travel Leaders Network EDGE conference about their successful full service travel agency and how they see the future for travel and travel advisors. They also detail how they use Travel Leaders’ services, te…
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Nadisha Whyte, assistant general manager at Excellence Oyster Bay, Jamaica, talks with Alan Fine of Insider Travel Report about her upscale adults-only all-inclusive resort’s features, and sister properties in Mexico and the Dominican Republic. Whyte describes the various suites, pools, 10 restaurants, 11 bars, spa, gym and entertainment options. F…
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Toni Coelho, manager of Quintãs Farm Houses in Arouca, Portugal, talks with Jennifer Lutz of Insider Travel Report about why his luxury bed and breakfast is so special. A small, six-apartment hideaway, Quintãs Farm Houses includes a private zoo and an equestrian club. It offers privacy for guests, including families, honeymooners and famous footbal…
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Ross Levi, executive director of the New York State Division of Tourism (I Love NY), talks with James Shillinglaw of Insider Travel Report about the state’s top attractions this summer, including state parks, the Chautauqua Institution, new museums and resorts. Levi also explains why New York State is working to attract travelers to every corner of…
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Jillian Rothman, senior show set designer at Walt Disney Imagineering, talks with Sherman Dejohn of Insider Travel Report about how she helped design and storyboard Tiana’s Bayou Adventure, the newest attraction in Disney World’s Magic Kingdom. Previously known as Splash Mountain, the new ride has been completely rethemed around Tiana, Disney’s new…
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Kevin Thomas, senior graphic designer and part of the Disney Imagineering team, talks with Sherman Dejohn of Insider Travel Report about all the intricate design, theming and storyboarding that went into the construction of Disney Cruise Line’s new Lookout Cay. Given a mission to create their own island paradise, that’s what Disney Imagineers did w…
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Marco Ivan, a tour guide with Detours in Peneda-Gerês National Park, Portugal, talks with Jennifer Lutz of Insider Travel Report about what visitors can expect with Detours, including both group and private tours of the park. Ivan also highlights the park’s many waterfalls (some for swimming), thermal baths, landscape views, rock climbing and small…
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Elizabeth Fettes, vice president of sales at Scenic Group, talks with James Shillinglaw of Insider Travel Report about the new Emerald Kaia luxury superyacht, unique gourmet experiences, wellness retreats, newly released deployments and more. For more information, visit the Travel Advisor Resource Guide. If interested, the original video of this po…
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Dean Winter, managing director of Hong Kong-based Swire Hotels, talks with James Shillinglaw of Insider Travel Report about the rebranding and growth of the company’s EAST Hotels boutique brand. Winter is banking on a new definition of what luxury is to drive guests to EAST hotels, which currently has properties in Miami, Hong Kong and Beijing with…
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Jodi Bainter, vice president of domestic leisure sales at The Walt Disney Company, talks with Sherman Dejon of Insider Travel Report about Disney Cruise Line’s new Lookout Cay, the new private island in the Bahamas. Bainter details the attractions and unique features of this island, which can be enjoyed exclusively by Disney Cruise Line guests. For…
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Ana Margarida Morgado, PR manager for Taylor’s Winery in Porto, talks with Jennifer Lutz of Insider Travel Report about the unique attributes of port, one of the most famous type of wine in the world and one that is only produced in Portugal. Morgado details the different types of port, the vintages and how to enjoy it. For more information, visit …
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Javier Moreno, senior vice president of Disney Destinations sales solutions, talks with Sherman Dejon of Insider Travel Report about all the new attractions and innovations that have just opened at Walt Disney World’s EPCOT. Disney has been busy over the past year completely renovating the center of the theme park—and now it’s ready for guests to v…
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Angelo Impoco, head of air services and strategic partnerships for Norwegian Cruise Line Holdings, which encompasses Norwegian Cruise Lines (NCL), Oceania Cruises, and Regent Seven Seas, talks with Jennifer Lutz of Inside Travel Report about winning the Top Cruise Line North America award at the TAP Air Portugal Awards. Impoco outlines his role in …
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Joanne Hayes, head of public relations and marketing for The Oyster Box, talks with David Cogswell of Insider Travel Report about one of South Africa’s most distinguished and luxurious hotels. Hayes discusses the Oyster Box's history, refurbishment, beachfront location, legacy, and unique features such as a historic lighthouse and Ocean Terrace res…
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Bertrand Sava, general manager for Bedsonline.com, part of HBX Group, talks with James Shillinglaw of Insider Travel Report at HBX Group’s MarketHub in Las Vegas about how this bed-booking technology has become a vital tool for travel advisors who want to be competitive with online travel agencies. Sava talks about how Bedsonline’s growth and how i…
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Andrés Martínez Reynoso, director of the Quintana Roo Tourism Promotion Council, talks with James Shillinglaw of Insider Travel Report, about how his region of Mexico, known as the Mexican Caribbean, has grown its infrastructure, number of resorts and attractions. The region, which includes everything from Cancun to the Riviera Maya to Tulum, is no…
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Lee Haslett, chief commercial officer for Celestyal, talks with James Shillinglaw of Insider Travel Report about his Greek and Mediterranean specialist cruise lines expansion of existing itineraries, include the “Idyllic Aegean” and “Heavenly Adriatic” made possible by the acquisition of two newly refurbished ships, Celestyal Journey and Celestyal …
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Lauren Atlass, vice president-commercial, North America for HBX Group talks with James Shillinglaw of Insider Travel Report at MarketHub, held earlier this month in Las Vegas. Atlass talks about the Bedsonline.com product, the one most familiar to travel advisor, who may even remember its predecessor Travelbound. She offers an update on what adviso…
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Justin Barnette, head of marketing and communications for South African Tourism-North America, speaks with David Cogswell of Insider Travel Report about Africa's Travel Indaba and current tourism trends in South Africa. Barnette discusses a variety of attractions, including wildlife safaris, cultural experiences, adventure tourism and wine tastings…
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Carlos Munoz, chief commercial officer for HBX Group (formerly Hotelbeds.com), talks with James Shillinglaw of Insider Travel Report at his group’s MarketHub Americas conference , held earlier this month in Las Vegas. Munoz reveals how HBX Group has evolved in just the last few years (including the name change) into much more than just the biggest …
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Adam Sachs, director of Silversea’s S.A.L.T. (Sea and Land Taste) program, talks with Alan Fine of Insider Travel Report about their experiences visiting a farm in Crete on Silver Moon and a nobleman's home in Sintra, Portugal on Silver Ray's inaugural. Sachs compares these events and the ships to illustrate the evolution of the S.A.L.T. program, w…
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Chantelle Richardson, deputy director of tourism for the Anguilla Tourism Board, talks with Alan Fine of Insider Travel Report at the 42nd Caribbean Hotel and Tourism Marketplace. Richardson discusses record-breaking visitor arrivals for 2023 and 2024, and increased direct flights from Miami. Infrastructure improvements include a new airport termin…
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Paula Feldstead, chief technology and operations officer at HBX Group, talks with James Shillinglaw of Insider Travel Report at her group’s MarketHub Americas conference, held earlier this month in Las Vegas. Feldstead discusses how HBX Group (known previously as Hotelbeds.com) works to keep at the cutting edge of technology and data for her b-t-b …
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Nicholas Huss, CEO or HBX Group, talks with James Shillinglaw of Insider Travel Report at the group’s MarketHub conference in Las Vegas earlier this month about how HBX, formerly known as HotelBeds.com, is finding solutions to b-to-b hotel and activity booking challenges through innovation that enhances the customer experience. HBX Group is most fa…
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Joe Leon, head of sales for Silversea Cruises, talks with Alan Fine of Insider Travel Report during the inaugural for Silver Ray in Lisbon. Leon discusses Ray's extensive use of glass for unprecedented destination views, the flexibility in Silversea's door-to-door fares, and the bonus commission points awarded to travel advisors who sell Silversea'…
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David Shull, CEO and co-founder of Tern, talks with James Shillinglaw of Insider Travel Report at last month’s ASTA Travel Advisor Conference in Dallas, where he and his team won the 2024 ASTA Entrepreneur of the Year award, which was established in 2015 by the Dan and Gloria Bohan Foundation. The $10,000 award is made to businesses that demonstrat…
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Marc Casto, former ASTA chair and now CEO of MVC Solutions and Casto Travel Philippines, talks with James Shillinglaw of Insider Travel Report about how the state of ASTA today. Casto says ASTA in the best possible position it’s ever been in, with ASTA President Zane Kerby at the helm, and a successful series of conferences under its belt. What’s C…
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Dan Durazo, director of external affairs at Allianz Partners, talks with James Shillinglaw of Insider Travel Report at the ASTA Travel Advisor Conference in Dallas about Allianz’s new mobile app Allyz Travel Smart, which allows customers to take their travel insurance policy with them, file a claim through the app, find a hospital nearby and even p…
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Chinmai Sharma, global head-lodging, ground and sea for Sabre Travel Solutions, talks with James Shillinglaw of Insider Travel Report at last month's ASTA Travel Advisor Conference in Dallas about how Sabre now features more content for hotels and keeps innovating in the lodging space. Sabre now features the best rates and availability for hundreds…
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