The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
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Content provided by Natalie Luneva. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Natalie Luneva or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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SaaS Customer Support, with Sarah Hatter
Manage episode 279197979 series 2652250
Content provided by Natalie Luneva. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Natalie Luneva or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Today I interview Sarah Hatter and we talk about creating an excellent customer support experience for your SaaS.
Sarah is the founder and CEO of CoSupport, a business that has helped over 200 companies create excellent customer support experiences since 2011.
She’s also the organizer of the ElevateCX conference AND the best-selling author of The Customer Support Handbook.
We discuss:
- The importance of customer support in the SaaS industry
- How to get customers to use your knowledgebase
- How to hire a support person
- Key customer support metrics SaaS companies need to track
Resources:
– Connect with Natalie on Facebook
– Join SaaS Boss Facebook Community
63 episodes
Share
Manage episode 279197979 series 2652250
Content provided by Natalie Luneva. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Natalie Luneva or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Today I interview Sarah Hatter and we talk about creating an excellent customer support experience for your SaaS.
Sarah is the founder and CEO of CoSupport, a business that has helped over 200 companies create excellent customer support experiences since 2011.
She’s also the organizer of the ElevateCX conference AND the best-selling author of The Customer Support Handbook.
We discuss:
- The importance of customer support in the SaaS industry
- How to get customers to use your knowledgebase
- How to hire a support person
- Key customer support metrics SaaS companies need to track
Resources:
– Connect with Natalie on Facebook
– Join SaaS Boss Facebook Community
63 episodes
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Similar to SaaS Boss
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
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continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
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…
continue reading
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Wholesaling Inc with Brent Daniels
Find distressed properties for pennies on the dollar and turn them for huge profits!
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…
continue reading
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