It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Susan Irving on embedding trust into COVID-19 recovery
Manage episode 302291634 series 1059520
Content provided by Deloitte US, Lori Lorenzo, Deloitte Risk, and Financial Advisory. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Deloitte US, Lori Lorenzo, Deloitte Risk, and Financial Advisory or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
How can leaders build, maintain, and restore trust during times of disruption and uncertainty? In this first episode in the Future of Trust special series, Susan Irving, CMO of Kruger Products joins Jennifer Lee managing partner, Deloitte Growth Platforms, with host Don Fancher, Deloitte Global Forensic leader to discuss the trust journey Kruger and other organizations have taken, the lessons learned, and how it has changed how they relate to their customers, employees, and partners.
108 episodes
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Manage episode 302291634 series 1059520
Content provided by Deloitte US, Lori Lorenzo, Deloitte Risk, and Financial Advisory. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Deloitte US, Lori Lorenzo, Deloitte Risk, and Financial Advisory or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
How can leaders build, maintain, and restore trust during times of disruption and uncertainty? In this first episode in the Future of Trust special series, Susan Irving, CMO of Kruger Products joins Jennifer Lee managing partner, Deloitte Growth Platforms, with host Don Fancher, Deloitte Global Forensic leader to discuss the trust journey Kruger and other organizations have taken, the lessons learned, and how it has changed how they relate to their customers, employees, and partners.
108 episodes
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Similar to Resilient
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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continue reading
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…
continue reading
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…
continue reading
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