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Michele Hansen on Customer Interviews and Deploying Empathy
AAC•Episode home
Manage episode 303776290 series 2399928
Content provided by CaSE Podcast Team. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CaSE Podcast Team or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Joy Heron talks with Michele Hansen about customer interviews
…
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- Deploy Empathy
- Practical Empathy by Indi Young
- Service Design by Andy Polaine, Ben Reason, and Lavrans Løvlie
- The User Experience Team of One by Leah Buley
- Inspired by Marty Cagan
- The Voice of the Customer, 1993 research paper by Abbie Griffin and John R. Hauser
- Clayton Christensen books
- Lean Customer Development by Cindy Alvarez
- Brené Brown
- Deploy Empathy Newsletter
- Software Social Podcast
Chapters
1. Michele’s Journey in the Software Industry (00:00:00)
2. Getting interested in talking to customers (00:04:45)
3. Becoming an expert on customer interviews (00:11:13)
4. Can developers also do customer interviews? (00:13:58)
5. The value of doing customer interviews (00:14:43)
6. How to get permission to talk to customers (00:19:12)
7. Why is the book called “Deploy Empathy”? (00:21:49)
8. Rubber Duck? (00:24:06)
9. A new definition of empathy (00:25:03)
10. How to better understand someone’s perspective? (00:32:19)
11. How to talk so people will talk (00:35:56)
12. Acting empathetic vs being empathetic (00:38:26)
13. Improving listening skills (00:42:45)
14. Final thoughts & Closing (00:46:14)
52 episodes
AAC•Episode home
Manage episode 303776290 series 2399928
Content provided by CaSE Podcast Team. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CaSE Podcast Team or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Joy Heron talks with Michele Hansen about customer interviews
…
continue reading
- Deploy Empathy
- Practical Empathy by Indi Young
- Service Design by Andy Polaine, Ben Reason, and Lavrans Løvlie
- The User Experience Team of One by Leah Buley
- Inspired by Marty Cagan
- The Voice of the Customer, 1993 research paper by Abbie Griffin and John R. Hauser
- Clayton Christensen books
- Lean Customer Development by Cindy Alvarez
- Brené Brown
- Deploy Empathy Newsletter
- Software Social Podcast
Chapters
1. Michele’s Journey in the Software Industry (00:00:00)
2. Getting interested in talking to customers (00:04:45)
3. Becoming an expert on customer interviews (00:11:13)
4. Can developers also do customer interviews? (00:13:58)
5. The value of doing customer interviews (00:14:43)
6. How to get permission to talk to customers (00:19:12)
7. Why is the book called “Deploy Empathy”? (00:21:49)
8. Rubber Duck? (00:24:06)
9. A new definition of empathy (00:25:03)
10. How to better understand someone’s perspective? (00:32:19)
11. How to talk so people will talk (00:35:56)
12. Acting empathetic vs being empathetic (00:38:26)
13. Improving listening skills (00:42:45)
14. Final thoughts & Closing (00:46:14)
52 episodes
All episodes
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