How to deal with Expectations for Digital Apps and increase access to On-Demand Care

This Week in Health Tech

In this Halloween special of This Week in Health Tech, Vik and Jimmy discuss digital transformation and AI with guest Shelby Sanderford, CEO of Docpace.
Shelby shares her story of how she got started in healthcare IT working in a hospital. They are on a mission to eliminate wait times for patients and eliminate need for waiting rooms.
The group dives into the conversation w/ impact of the pandemic on digital transformation in healthcare. Shelby notes that last few years healthcare organizations have been switching to electronic health records and applications, but in the last couple of years, it has been the acceptance of those applications. All these applications have almost become a necessity instead of a luxury.
Vik agrees and adds that there is also an increased expectation from patients to use digital apps for personal healthcare. This is why Tido Inc.'s digital team is increasingly working w/ healthcare organizations on app strategy and management.
Jimmy asks the question what kept Shelby going with all the challenges of pandemic. Shelby answers that the main reason is the justification that the problem exists so even with all the challenges, it helped to know that Docpace could solve some of those issues with wait times.
Vik adds that some of these expectations are related to "On Demand" expectation of consumers. Shelby adds that healthcare is shifting to more proactive care instead of reactive care. Pre COVID, most consumers and healthcare organizations were okay with status quo but Post COVID, healthcare organizations are realizing that they need to meet the new expectations from consumers.
Vik notes that executives are now realizing that they need to be prepared for this coming onslaught of apps because the basic patient portal is not enough and does not provide a customized experience for consumers.
Shelby adds that the seamless integration will definitely be the key for healthcare organizations to take advantage of the innovation and new applications.
Vik agrees that with FHIR interoperability, it will enable on demand healthcare with easy and secure pull of the patient information. The fragmentation in healthcare is gradually going away and FHIR APIs will play a crucial role in reducing fragmentation in healthcare.
The group then moves to discussing AI in healthcare. Shelby explains the difference in automation and AI.
Vik notes that lot of times the details about underlying algorithm, comparison data used etc. is unknown. As Dr. Oliver, CMIO, Baptist, said in the past episodes, lot of times the AI functionality is a black box and could affect the trust factor of an application.
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Tido Inc.: https://www.tidoinc.com/
Music Provided by Soundstripe.com
Linkedin: Vik Patel
Linkedin: Jimmy Kim
LinkedIn: Shelby Sanderford

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Vik Patel - LinkedIn
Tido Inc. - Website
Tido Inc. - LinkedIn