Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
Content provided by Hugo Castellanos. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Hugo Castellanos or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!
Go offline with the Player FM app!
Understanding Customer Success in Saas: Javier Cortavitarte, Customer Adoption Manager at Broadcom Inc.
MP3•Episode home
Manage episode 312524531 series 3223375
Content provided by Hugo Castellanos. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Hugo Castellanos or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Javier is a customer success manager who ensures his customers achieve the best experience possible in order to get their multi-feedback on a product. He leverages the people he works with to provide a suitable solution within the needed timeframe. Customer success is focused on the relationship between the manager and customer to align client and vendor goals for mutually beneficial outcomes.
We spoke about how Javier got into the tech world, what he does now, and insights into what is customer success. We talk about the importance of a good relationship with his customers and the challenges he has getting his job done every day. Learn how he scales solutions and what has made him feel very proud during his whole journey. Hear about ideal skills for those who want to start a career in customer success. --- Send in a voice message: https://anchor.fm/latinoswhotech/message
…
continue reading
We spoke about how Javier got into the tech world, what he does now, and insights into what is customer success. We talk about the importance of a good relationship with his customers and the challenges he has getting his job done every day. Learn how he scales solutions and what has made him feel very proud during his whole journey. Hear about ideal skills for those who want to start a career in customer success. --- Send in a voice message: https://anchor.fm/latinoswhotech/message
49 episodes
MP3•Episode home
Manage episode 312524531 series 3223375
Content provided by Hugo Castellanos. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Hugo Castellanos or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Javier is a customer success manager who ensures his customers achieve the best experience possible in order to get their multi-feedback on a product. He leverages the people he works with to provide a suitable solution within the needed timeframe. Customer success is focused on the relationship between the manager and customer to align client and vendor goals for mutually beneficial outcomes.
We spoke about how Javier got into the tech world, what he does now, and insights into what is customer success. We talk about the importance of a good relationship with his customers and the challenges he has getting his job done every day. Learn how he scales solutions and what has made him feel very proud during his whole journey. Hear about ideal skills for those who want to start a career in customer success. --- Send in a voice message: https://anchor.fm/latinoswhotech/message
…
continue reading
We spoke about how Javier got into the tech world, what he does now, and insights into what is customer success. We talk about the importance of a good relationship with his customers and the challenges he has getting his job done every day. Learn how he scales solutions and what has made him feel very proud during his whole journey. Hear about ideal skills for those who want to start a career in customer success. --- Send in a voice message: https://anchor.fm/latinoswhotech/message
49 episodes
All episodes
×Welcome to Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.