The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
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Understanding Customer Success in Saas: Javier Cortavitarte, Customer Adoption Manager at Broadcom Inc.
Manage episode 312524531 series 3223375
Content provided by Hugo Castellanos. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Hugo Castellanos or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Javier is a customer success manager who ensures his customers achieve the best experience possible in order to get their multi-feedback on a product. He leverages the people he works with to provide a suitable solution within the needed timeframe. Customer success is focused on the relationship between the manager and customer to align client and vendor goals for mutually beneficial outcomes.
We spoke about how Javier got into the tech world, what he does now, and insights into what is customer success. We talk about the importance of a good relationship with his customers and the challenges he has getting his job done every day. Learn how he scales solutions and what has made him feel very proud during his whole journey. Hear about ideal skills for those who want to start a career in customer success. --- Send in a voice message: https://anchor.fm/latinoswhotech/message
…
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We spoke about how Javier got into the tech world, what he does now, and insights into what is customer success. We talk about the importance of a good relationship with his customers and the challenges he has getting his job done every day. Learn how he scales solutions and what has made him feel very proud during his whole journey. Hear about ideal skills for those who want to start a career in customer success. --- Send in a voice message: https://anchor.fm/latinoswhotech/message
49 episodes
Share
Manage episode 312524531 series 3223375
Content provided by Hugo Castellanos. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Hugo Castellanos or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Javier is a customer success manager who ensures his customers achieve the best experience possible in order to get their multi-feedback on a product. He leverages the people he works with to provide a suitable solution within the needed timeframe. Customer success is focused on the relationship between the manager and customer to align client and vendor goals for mutually beneficial outcomes.
We spoke about how Javier got into the tech world, what he does now, and insights into what is customer success. We talk about the importance of a good relationship with his customers and the challenges he has getting his job done every day. Learn how he scales solutions and what has made him feel very proud during his whole journey. Hear about ideal skills for those who want to start a career in customer success. --- Send in a voice message: https://anchor.fm/latinoswhotech/message
…
continue reading
We spoke about how Javier got into the tech world, what he does now, and insights into what is customer success. We talk about the importance of a good relationship with his customers and the challenges he has getting his job done every day. Learn how he scales solutions and what has made him feel very proud during his whole journey. Hear about ideal skills for those who want to start a career in customer success. --- Send in a voice message: https://anchor.fm/latinoswhotech/message
49 episodes
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Similar to Latinos Who Tech
The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
…
continue reading
Welcome to an exciting new season of the podcast Your Career: Choice or Chance? - as we dive into the ever-evolving world of GenAI in the Workplace and explore the latest trends, experiences, and career journeys shaping the future of work as AI is increasingly ingrained in it. Each episode provides fresh insights, addressing the transformative influence of GenAI in shaping the workforce of tomorrow, making it a must-listen for anyone interested in staying ahead in the ever-evolving world of ...
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continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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…
continue reading
1
The Brutal Truth about Sales and Selling - We interview the world's best B2B Enterprise salespeople.
Brian Burns
No BS Allowed - Are you sick of empty suits telling you to work harder? - Learn about The Maverick Selling Method, which models the world's best salespeople and what they do differently. If you are in sales and are passionate about selling, you will like this podcast. The focus is on b2b sales and selling. If you are selling or in sales, this podcast is for you. I cover cold calling, spin selling, challenger sale, solution selling, and advanced selling skills. Strategic selling, LinkedIn, sa ...
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continue reading
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…
continue reading
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continue reading
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