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De-Escalation Curriculum with Drs. Beth Vukin and Madeline Rippstein
Manage episode 312638380 series 3239887
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Have you ever been in a tense encounter with patients or their caregivers? What are some techniques to de-escalate the situation? How are Drs. Vukin and Rippstein developing a curriculum to equip residents with the necessary skills for de-escalation? What was their needs assessment? How do you ask a good QI question?
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