It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Banking Customers Demand More Security — but Not at Expense of UX
MP3•Episode home
Manage episode 320594803 series 2808016
Content provided by PYMNTS.com. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by PYMNTS.com or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
When accessing their digital financial accounts, customers want to have a choice of channels and devices to use. They also want to have a great user experience (UX), whether via a desktop website, app or mobile browser.
“That flexibility is really important, allowing choice for the consumers, what works for them — and it may be different on any given day,” Lindsay Dutton, Chief of Staff at Entersekt, told PYMNTS.
…
continue reading
“That flexibility is really important, allowing choice for the consumers, what works for them — and it may be different on any given day,” Lindsay Dutton, Chief of Staff at Entersekt, told PYMNTS.
401 episodes
MP3•Episode home
Manage episode 320594803 series 2808016
Content provided by PYMNTS.com. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by PYMNTS.com or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
When accessing their digital financial accounts, customers want to have a choice of channels and devices to use. They also want to have a great user experience (UX), whether via a desktop website, app or mobile browser.
“That flexibility is really important, allowing choice for the consumers, what works for them — and it may be different on any given day,” Lindsay Dutton, Chief of Staff at Entersekt, told PYMNTS.
…
continue reading
“That flexibility is really important, allowing choice for the consumers, what works for them — and it may be different on any given day,” Lindsay Dutton, Chief of Staff at Entersekt, told PYMNTS.
401 episodes
All episodes
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