Improving Communication In A Post COVID World

The GIG Podcast

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COVID-19 has challenged club managers, and their teams to suddenly adjust to a new work environment – for example, social distancing, remote working, taking on the jobs of absent workers, and being able to respond quickly to changing needs and to make smart decisions to keep the business of the club running. Team members were asked to step in and take on new responsibilities, even if they did not have the skill sets for those jobs.

Now, as clubs are settling into a “new normal” routine for doing business, savvy club managers have a better feel for what skills are crucial to maintaining operations and staying in business. Many of these skills are “soft” skills related to interpersonal connection, informed and confident decision making, and the ability to communicate more effectively in a post COVID world.

In this episode of The GIG Podcast, we are joined by the Australian based corporate trainer Steve Herzberg, Managing Partner of NRG Solutions as we talk about many relevant topics club GM’s are faced with in this day and age including how to coach, guide, and communicate with your millennial team members, top tips for GM’s on how to effectively communicate online when presenting to your board and team members, the importance of being present when communicating with others, and how to deal with the unnecessary and ridiculous complaints you’ve received from members and guests during these most challenging times of running a club.

Highlights from this episode of The GIG Podcast that you don’t want to miss include:

• 7:37 – Hear Steve’s thoughts on the state of the industry right now in Australia where they’ve just come out of lockdown.
• 13:35 – Find out the differences in the conversations that are being had at clubs by GM’s today in comparison to before the start of the pandemic.
• 22:14 – Listen to how to coach, guide & communicate with Millennial team members, and help them to develop into “people” people.
• 24:54 – Learn about the first thing Steve warns GM’s about when communicating online and delivering team member training and board presentations via live video.
• 31:12 – Get Steve’s top tips for presenting virtually to your membership or team members when you’re the GM.
• 39:23 – Hear an “Above & Beyond” story that illustrates the importance of being in the moment and why that is so important today when you’re the GM of a club.
• 46:57 – Learn about the acronym R.A.I.L. and how you can use it to remember people’s names when you meet them for the first time.
• 53:29 – Hear Steve’s advice for any club manager for how to deal with the unnecessary and sometimes ridiculous negativity that members and guests express from time to time during these most challenging times of running a club.

About Steve Herzberg

Steve Herzberg has been working as corporate trainer since 2000, establishing his own company, NRG Solutions in 2005. In March 2020, in response to the COVID-19 pandemic, NRG Solutions added the option of secure online delivery, via Video Conferencing, for all their programs.
NRG Solutions clients come from a range of industries including Golf, Hospitality, Technology, FMCG, Professional Services, Publishing, Pharmaceuticals, and more.
Steve assists the clients he works with closely in one of 3 ways:

• Leadership Development
• Presenting With Confidence Program
• Sales and Sales Management Coaching

To learn more about Golf Industry Guru, and to gain access to online golf business education from the world's most successful business, golf, & hospitality industry leaders, visit us at www.golfindustryguru.com.