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REPLAY: Front (Desk) and Center with Julie Molina
Manage episode 334915061 series 3355059
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The front desk is the first place a guest goes when they walk into a salon, and their last stop on the way out. Yet front desk team members often don't get the respect and credit they deserve - and that's putting it mildly! Julie Molina is a Certified Front Desk Trainer and team leader with Summit Salon Business Center, and a shareholder and stylist at Soto Signature Salon & Spa in Perrysburg, Ohio. In this episode, Julie and Blake Reed Evans get real about retaining front desk talent, while preparing front desk staff- and management, for the guest drama that comes their way. Plus, how to turn a profit at the front desk.
SUMM IT UP is produced by Andrea Muraskin, with editorial support from Tim Fisk.
Follow Summit Salon Business Center on Instagram @SummitSalon.
Follow guest Julie Molina on Instagram @molina.jules.
Follow host Blake Reed Evans on Instagram @BlakeReedEvans. His DM's are always open!
Download free resources and learn about Summit's front desk training at summitsalon.com/divisions/front-desk-division
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Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon.
Find host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at bevans@summitsalon.com.
Visit us at SummitSalon.com to connect with others in the industry. Join our online community for certified Summit salons, spas, barber shops and beauty schools.
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