75 Say What You Want to Say - With Confidence with Tracy Hooper

Mindfulness Manufacturing

Get ready to challenge everything you thought you knew about confidence with this episode of Mindfulness Manufacturing featuring guest Tracy Hooper! Tracy is the founder of The Confidence Project, where she works with clients to improve culture, clarity, and confidence in their organization. She is also the author The Now Hello: What to Say/What to Do in the World of Work. To help manufacturing leaders improve their confidence, she came onto the podcast to share tips on everything from eye contact to the best ways to successfully kick off—and end—conversations on the floor.

1:36 – Confidence isn’t something you’re born with. It can be learned from practicing and taking action

3:15 – Complimenting someone is a great way to kickstart a positive conversation—but make sure it’s an authentic compliment

6:00 – “How” and “what” are great magic words for starting a open-ended conversation with confidence, but avoid starting with “why” because it can make others feel defensive

9:00 – If you’re always talking and never listening, you’ll never really learn anything

10:06 – Use the three-sentence rule - saying three sentences, then pausing to let the other person speak or respond

11:15 – Pay attention to body language, too!

15:00 – Even introverted leaders can become confident speakers, especially if they practice first with people they respect and trust

16:30 – To speak with confidence, you always have to learn how to let others speak

17:20 – When giving difficult feedback, “I” statements can help you have a productive conversation without making the other person feel defensive

19:30 – There is power in being brief

23:00 – If you only have a few minutes for a conversation, be a timeframe and be direct by asking to-the-point questions

29:00 – Always look the other person in the eyes when having a conversation to make them feel valued and acknowledged

Connect with Tracy Hooper

The Confidence Project

Email

Buy The Now Hello