Episode 6 - Questions to ask CCaaS and TSaaS Providers
MP3•Episode home
Manage episode 345482002 series 3398199
Content provided by Helpt - Matt and David and Helpt - Matt. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Helpt - Matt and David and Helpt - Matt or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The guys released a worksheet to help you choose a provider and use this episode to go through the first half of that worksheet.
- Are all calls answered live?
- How technical are your agents?
- Are they based in the US?
- Do you support multi-channel communication?
- Do you offer warm handoffs and escalations?
You can find the full worksheet here: Download
30 episodes