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Episode 6 - Questions to ask CCaaS and TSaaS Providers
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The guys released a worksheet to help you choose a provider and use this episode to go through the first half of that worksheet.
- Are all calls answered live?
- How technical are your agents?
- Are they based in the US?
- Do you support multi-channel communication?
- Do you offer warm handoffs and escalations?
You can find the full worksheet here: Download
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