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Increasing NPS As A Product Manager with Amanda Laferriere of C2FO
Manage episode 357255911 series 3395391
When Amanda was getting her Master’s in engineering, she felt product management calling her. She just didn’t know the name of it yet. She gravitated towards a role where she could lead people, processes, tech, and marketing.
Since then, she’s boosted NPS from 30 to 71, built a community, hired a diverse team, and learned how to retain top talent. She’s sharing all of that in our latest Product Chats episode!
Time Stamped Show Notes
Getting into product [00:59]
Interviewing customers [01:56]
Deciding when to fail [06:16]
Eliminating the fear of failure [07:08]
Measuring NPS from beginning to end [09:43]
Building a community [17:14]
Diversity [19:11]
Retaining talent [27:45]
Advice for aspiring product leaders [29:05]
Top product management books [30:06]
Product Chats is brought to you by Canny. Over 1,000 teams trust Canny to help them build better products. Capture, organize, and analyze product feedback in one place to inform your product decisions.
Get your free Canny account today.
Stay Connected!
32 episodes
Manage episode 357255911 series 3395391
When Amanda was getting her Master’s in engineering, she felt product management calling her. She just didn’t know the name of it yet. She gravitated towards a role where she could lead people, processes, tech, and marketing.
Since then, she’s boosted NPS from 30 to 71, built a community, hired a diverse team, and learned how to retain top talent. She’s sharing all of that in our latest Product Chats episode!
Time Stamped Show Notes
Getting into product [00:59]
Interviewing customers [01:56]
Deciding when to fail [06:16]
Eliminating the fear of failure [07:08]
Measuring NPS from beginning to end [09:43]
Building a community [17:14]
Diversity [19:11]
Retaining talent [27:45]
Advice for aspiring product leaders [29:05]
Top product management books [30:06]
Product Chats is brought to you by Canny. Over 1,000 teams trust Canny to help them build better products. Capture, organize, and analyze product feedback in one place to inform your product decisions.
Get your free Canny account today.
Stay Connected!
32 episodes
All episodes
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