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Increasing NPS As A Product Manager with Amanda Laferriere of C2FO
Manage episode 357255911 series 3395391
Content provided by Canny. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Canny or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
When Amanda was getting her Master’s in engineering, she felt product management calling her. She just didn’t know the name of it yet. She gravitated towards a role where she could lead people, processes, tech, and marketing.
Since then, she’s boosted NPS from 30 to 71, built a community, hired a diverse team, and learned how to retain top talent. She’s sharing all of that in our latest Product Chats episode!
Time Stamped Show Notes
Getting into product [00:59]
Interviewing customers [01:56]
Deciding when to fail [06:16]
Eliminating the fear of failure [07:08]
Measuring NPS from beginning to end [09:43]
Building a community [17:14]
Diversity [19:11]
Retaining talent [27:45]
Advice for aspiring product leaders [29:05]
Top product management books [30:06]
Product Chats is brought to you by Canny. Over 1,000 teams trust Canny to help them build better products. Capture, organize, and analyze product feedback in one place to inform your product decisions.
Get your free Canny account today.
Stay Connected!
32 episodes
Share
Manage episode 357255911 series 3395391
Content provided by Canny. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Canny or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
When Amanda was getting her Master’s in engineering, she felt product management calling her. She just didn’t know the name of it yet. She gravitated towards a role where she could lead people, processes, tech, and marketing.
Since then, she’s boosted NPS from 30 to 71, built a community, hired a diverse team, and learned how to retain top talent. She’s sharing all of that in our latest Product Chats episode!
Time Stamped Show Notes
Getting into product [00:59]
Interviewing customers [01:56]
Deciding when to fail [06:16]
Eliminating the fear of failure [07:08]
Measuring NPS from beginning to end [09:43]
Building a community [17:14]
Diversity [19:11]
Retaining talent [27:45]
Advice for aspiring product leaders [29:05]
Top product management books [30:06]
Product Chats is brought to you by Canny. Over 1,000 teams trust Canny to help them build better products. Capture, organize, and analyze product feedback in one place to inform your product decisions.
Get your free Canny account today.
Stay Connected!
32 episodes
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Similar to Product Chats
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
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…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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…
continue reading
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…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Evan Davis hosts the business conversation show with insights from the people at the top.
…
continue reading
You spend a quarter of your life at work. You should enjoy it! Organizational psychologist Adam Grant takes you inside the minds of some of the world’s most unusual professionals to discover the keys to a better work life. From learning how to love your rivals to harnessing the power of frustration, one thing’s for sure: You’ll never see your job the same way again. Produced in partnership with Transmitter Media.
…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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continue reading
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