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Episode 108: How Leaders Focus Externally to Improve the Customer Experience
Manage episode 361096570 series 2934650
Details Have you ever been on the phone for an hour with customer service, and once you finally get to talk to a human to resolve your issue, they only say: “I’m sorry, I can’t help you.” And it’s true; they can’t. They don’t have the power or authority to resolve the problem. It’s frustrating … Continued
The post Episode 108: How Leaders Focus Externally to Improve the Customer Experience first appeared on ZENGER FOLKMAN.
163 episodes
Manage episode 361096570 series 2934650
Details Have you ever been on the phone for an hour with customer service, and once you finally get to talk to a human to resolve your issue, they only say: “I’m sorry, I can’t help you.” And it’s true; they can’t. They don’t have the power or authority to resolve the problem. It’s frustrating … Continued
The post Episode 108: How Leaders Focus Externally to Improve the Customer Experience first appeared on ZENGER FOLKMAN.
163 episodes
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