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Episode 108: How Leaders Focus Externally to Improve the Customer Experience
Manage episode 361096570 series 2934650
Content provided by Zenger Folkman Leadership. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Zenger Folkman Leadership or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Details Have you ever been on the phone for an hour with customer service, and once you finally get to talk to a human to resolve your issue, they only say: “I’m sorry, I can’t help you.” And it’s true; they can’t. They don’t have the power or authority to resolve the problem. It’s frustrating … Continued
The post Episode 108: How Leaders Focus Externally to Improve the Customer Experience first appeared on ZENGER FOLKMAN.
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Manage episode 361096570 series 2934650
Content provided by Zenger Folkman Leadership. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Zenger Folkman Leadership or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Details Have you ever been on the phone for an hour with customer service, and once you finally get to talk to a human to resolve your issue, they only say: “I’m sorry, I can’t help you.” And it’s true; they can’t. They don’t have the power or authority to resolve the problem. It’s frustrating … Continued
The post Episode 108: How Leaders Focus Externally to Improve the Customer Experience first appeared on ZENGER FOLKMAN.
163 episodes
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Similar to The 90th Percentile: An Unconventional Leadership Podcast
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
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Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
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The Tai Lopez podcast brings you the best business education straight from the world's top entrepreneurs. I will also review the best books in health, wealth, love and happiness that will help you achieve your maximum potential and live the best life possible.
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Player FM - Podcast App
Go offline with the Player FM app!
Go offline with the Player FM app!
