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Secrets to Salesforce User Adoption
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Imagine transforming a company by replacing 30 legacy systems with one global Salesforce org. The entire effort hinges on driving user adoption of the new platform. Where do you start? How do you ensure that everyone, from the busiest executives to the most tech-savvy employees, embraces this change and quickly adopts the new system? This week, we had the pleasure of chatting with Paul Risk, an expert on driving user adoption in Salesforce implementations, and he shared his wealth of knowledge and insights with us.
Paul's experience spans multinational teams and large-scale projects, like at AXA Assistance USA and the Warranty Group. He revealed the importance of effective communication, change management, and aligning yourself with key stakeholders to create a vision for success. We also discussed how empowering employees to use the technology they're comfortable with contributes to successful implementations and cost savings. From language barriers to AI's role in Salesforce, this episode covers everything you need to know to drive user adoption in your organization.
But wait, there's more! In our Quick Takes segment, we took a deep dive into the world of AI, exploring its potential impact on business processes, decision making, and even customer service. We also touched on the risks of relying on chatbots and AI-generated content in critical situations, like filing a court brief.
Don't miss this blockbuster episode - it's not just about Salesforce, it's about driving positive outcomes for you and your company.
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