Artwork

Content provided by GreenMellen. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by GreenMellen or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

Taking Control of Your Online Business Reviews

15:02
 
Share
 

Manage episode 365526322 series 2362023
Content provided by GreenMellen. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by GreenMellen or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Online reviews are often trusted more than other forms of marketing because they come from neutral third-party sources. You can’t fully control your brand’s reputation, but you can respond to negative reviews and encourage positive feedback.

Why are online reviews helpful?
  • People trust objective parties more than your brand
  • People use online reviews before they make a purchase
  • These online sites make you more discoverable online
How can you get started taking control of your reviews?
  • Search for your brand name online
  • Claim all of the online review sites you can find
  • Audit the information to ensure that it’s accurate
  • Create accounts on the other sites that make sense
  • Setup email notifications for when a new review is left
What are the most common review sites?
  • Google My Business
  • Yelp (consumer-facing)
  • Facebook
  • Clutch (services)
  • Glass Door/Indeed (hiring)
  • G2 (software)
  • Industry-specific (Houzz, Upcity, Blue Bird, BBB, etc.)
What are tips for responding to reviews?
  • Respond to everything— positive or negative
  • Be timely— within a week or not at all
  • Thank people for leaving a review
  • Take negative comments to offline conversations
How can you encourage positive reviews?
  • Link to it from your website
  • Automated emails to new customers
  • Scannable QR codes in brick-and-mortar locations
  • Asking people in person
  • Can’t offer anything in return
  • 4.5 is ideal because people don’t trust 5.0 ratings
  continue reading

70 episodes

Artwork
iconShare
 
Manage episode 365526322 series 2362023
Content provided by GreenMellen. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by GreenMellen or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Online reviews are often trusted more than other forms of marketing because they come from neutral third-party sources. You can’t fully control your brand’s reputation, but you can respond to negative reviews and encourage positive feedback.

Why are online reviews helpful?
  • People trust objective parties more than your brand
  • People use online reviews before they make a purchase
  • These online sites make you more discoverable online
How can you get started taking control of your reviews?
  • Search for your brand name online
  • Claim all of the online review sites you can find
  • Audit the information to ensure that it’s accurate
  • Create accounts on the other sites that make sense
  • Setup email notifications for when a new review is left
What are the most common review sites?
  • Google My Business
  • Yelp (consumer-facing)
  • Facebook
  • Clutch (services)
  • Glass Door/Indeed (hiring)
  • G2 (software)
  • Industry-specific (Houzz, Upcity, Blue Bird, BBB, etc.)
What are tips for responding to reviews?
  • Respond to everything— positive or negative
  • Be timely— within a week or not at all
  • Thank people for leaving a review
  • Take negative comments to offline conversations
How can you encourage positive reviews?
  • Link to it from your website
  • Automated emails to new customers
  • Scannable QR codes in brick-and-mortar locations
  • Asking people in person
  • Can’t offer anything in return
  • 4.5 is ideal because people don’t trust 5.0 ratings
  continue reading

70 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Quick Reference Guide