100. #XLAs #ITXM and Market Development of Experience Management in the past 4 years

The IT Experience Podcast

This is the 100th of The IT Experience Podcast and we look into the 4 years of running the podcast, how the market has developed, and talk about the two main themes we have identified:

1. Employee Experience's Development into IT Experience Management
2. Experience Level Agreements (XLAs)

We'll also give an excellent summer playlist from the old episodes, ones that are still relevant, and remind us of how exciting the whole experience management topic is!

Our Summer Playlist for you:

1. Employee Experience in ITSM

https://podcasters.spotify.com/pod/show/itexperience/episodes/1--Employee-Experience-in-ITSM-e3rfcf

all the way until

7. CIO Interview: Virgin Trains, John Sullivan

https://podcasters.spotify.com/pod/show/itexperience/episodes/7--CIO-Interview-Virgin-Trains--John-Sullivan-e3uv0n

and

30. CIO Interview: How To Create End-User Centric Culture? Christopher Woods, CIO at Campari

https://podcasters.spotify.com/pod/show/itexperience/episodes/30--CIO-Interview-How-To-Create-End-User-Centric-Culture--Christopher-Woods--CIO-at-Campari-eamjpk/a-a1ec0j6

and

26. Impact of ServiceNow's Reassignment Count on Employees Productivity

https://podcasters.spotify.com/pod/show/itexperience/episodes/26--Impact-of-ServiceNows-Reassignment-Count-on-Employees-Productivity-e9vr50/a-a18u01r

and

84. Why is 80% of business productivity lost by 13% of your tickets?

https://podcasters.spotify.com/pod/show/itexperience/episodes/84--Why-is-80-of-business-productivity-lost-by-13-of-your-tickets-e1oqri0/a-a8ktra5

To learn more about IT Experience Management (ITXM) Framework™, visit www.happysignals.com/itxm-framework-it-experience-management

To learn about our Built-in XLA Management features: https://www.happysignals.com/product/xla-management

Read our Practical Guide to XLAs: https://www.happysignals.com/the-practical-guide-to-experience-level-agreements-xlas