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100. #XLAs #ITXM and Market Development of Experience Management in the past 4 years
Manage episode 366115894 series 2817230
This is the 100th of The IT Experience Podcast and we look into the 4 years of running the podcast, how the market has developed, and talk about the two main themes we have identified:
- Employee Experience's Development into IT Experience Management
- Experience Level Agreements (XLAs)
We'll also give an excellent summer playlist from the old episodes, ones that are still relevant, and remind us of how exciting the whole experience management topic is!
Our Summer Playlist for you:
1. Employee Experience in ITSM
https://podcasters.spotify.com/pod/show/itexperience/episodes/1--Employee-Experience-in-ITSM-e3rfcf
all the way until
7. CIO Interview: Virgin Trains, John Sullivan
and
30. CIO Interview: How To Create End-User Centric Culture? Christopher Woods, CIO at Campari
and
26. Impact of ServiceNow's Reassignment Count on Employees Productivity
and
84. Why is 80% of business productivity lost by 13% of your tickets?
To learn more about IT Experience Management (ITXM) Framework™, visit www.happysignals.com/itxm-framework-it-experience-management
To learn about our Built-in XLA Management features: https://www.happysignals.com/product/xla-management
Read our Practical Guide to XLAs: https://www.happysignals.com/the-practical-guide-to-experience-level-agreements-xlas
116 episodes
Manage episode 366115894 series 2817230
This is the 100th of The IT Experience Podcast and we look into the 4 years of running the podcast, how the market has developed, and talk about the two main themes we have identified:
- Employee Experience's Development into IT Experience Management
- Experience Level Agreements (XLAs)
We'll also give an excellent summer playlist from the old episodes, ones that are still relevant, and remind us of how exciting the whole experience management topic is!
Our Summer Playlist for you:
1. Employee Experience in ITSM
https://podcasters.spotify.com/pod/show/itexperience/episodes/1--Employee-Experience-in-ITSM-e3rfcf
all the way until
7. CIO Interview: Virgin Trains, John Sullivan
and
30. CIO Interview: How To Create End-User Centric Culture? Christopher Woods, CIO at Campari
and
26. Impact of ServiceNow's Reassignment Count on Employees Productivity
and
84. Why is 80% of business productivity lost by 13% of your tickets?
To learn more about IT Experience Management (ITXM) Framework™, visit www.happysignals.com/itxm-framework-it-experience-management
To learn about our Built-in XLA Management features: https://www.happysignals.com/product/xla-management
Read our Practical Guide to XLAs: https://www.happysignals.com/the-practical-guide-to-experience-level-agreements-xlas
116 episodes
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