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77. Leadership Thoughts & "Pet Parent" Channel Talk w/Lisa Diehl, Director at Freshpet
Manage episode 367793921 series 3490007
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🐶Hello My Curious Colleagues. This week my Guest is my colleague Lisa Diehl, Director, Consumer Care at Freshpet. A big Welcome Back to Lisa…as she chats w/me for her 3rd appearance on the My Curious Colleague 🔍 #CPGCX podcast S4 Ep77…!
A big Welcome... and thank you to our new sponsor of the podcast, HOLDCOM, Inc...And --
🆓Our sponsor Holdcom is offering all My Curious Colleague listeners a free professional greeting for their contact center or business.
Click here to get yours. website https://www.holdcom.com/callcenter/.
And the free greeting page. https://www.holdcom.com/free-custom-greeting/
🐾Lisa reflects on her new role & industry and to quote Lisa – “really got her paws wet” and dug right in.
⬆️Lisa talks about her new, expanded role as a Director and some of the adjustments she’s making such as being more of a “Guide & Coach” and head cheerleader, in addition to taking more of an aerial view & thinking more strategically to name a few.
And we talk lot abouts the Channels she’s executed to ensure her organization is in the channels where her “pet parents” are. Love that… and such a basic consumer care tenant. Lisa most recently launched a “branded” virtual assistant name “Scout”.
💜So, thank you again Lisa…!
#mycuriouscolleague #cpg #cpgcx #cx #customerexperience
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