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174: Sonia Karamagi Kasagga - Elevating Customer Experience through Personalisation and Internal Sensitization
Manage episode 370910979 series 119976
Sonia Karamagi Kasagga is the Head of Customer Experience at Stanbic Bank Uganda.
With close to two decades of hands-on management experience in the banking sector, Sonia is dedicated to creating seamless and personalized solutions that exceed customer expectations.
In this episode, she unpacks what it takes to build a winning customer-centric culture.
https://www.businessmic.com/sonia-karamagi-kasagga/
100 episodes
Manage episode 370910979 series 119976
Sonia Karamagi Kasagga is the Head of Customer Experience at Stanbic Bank Uganda.
With close to two decades of hands-on management experience in the banking sector, Sonia is dedicated to creating seamless and personalized solutions that exceed customer expectations.
In this episode, she unpacks what it takes to build a winning customer-centric culture.
https://www.businessmic.com/sonia-karamagi-kasagga/
100 episodes
All episodes
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