It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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Mastering Customer Service with Ubiquity
Manage episode 373045916 series 2095437
Content provided by Innovative Payments Association. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Innovative Payments Association or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Customer service is a critical department in any business because it can make or break both individual relationships and a company’s reputation.
In this episode, Meg Porter, Executive Vice President of Enterprise Transformation at Ubiquity, discusses how to build a successful customer service program. She talks about how to train and manage customer service agents, why companies should consider ditching scripts, and why the customer is not always right.
The IPA thanks our member sponsor, Netspend, for helping to make this show possible.
This podcast was recorded on July 14, 2023. Things may have changed by the time you hear it.
102 episodes
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Manage episode 373045916 series 2095437
Content provided by Innovative Payments Association. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Innovative Payments Association or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Customer service is a critical department in any business because it can make or break both individual relationships and a company’s reputation.
In this episode, Meg Porter, Executive Vice President of Enterprise Transformation at Ubiquity, discusses how to build a successful customer service program. She talks about how to train and manage customer service agents, why companies should consider ditching scripts, and why the customer is not always right.
The IPA thanks our member sponsor, Netspend, for helping to make this show possible.
This podcast was recorded on July 14, 2023. Things may have changed by the time you hear it.
102 episodes
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Similar to IPA Payments Pod
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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continue reading
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continue reading
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continue reading
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continue reading
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continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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