Improving Patient Access: Insights from Experienced Biologic Coordinators feat. Shayli Naglekerk

That's Derm Good!

Shayli Nagelkerk discusses the importance of healthcare professionals being present and available to patients, which is emphasized. Shayli discusses the significance of establishing a connection with patients and assuring them that healthcare professionals are there to support them. This can be achieved through various means, such as introducing oneself and providing contact information through a welcome call or in person by giving out business cards. The goal is to ensure patients feel supported and not alone in their healthcare journey.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

The episode also addresses the challenges healthcare professionals face in providing comprehensive education and support to patients. It acknowledges that healthcare offices can be busy, with medical assistants having multiple responsibilities. Shayli Nagelkerk explains the importance of healthcare professionals taking on the responsibility of educating patients about their treatment processes and ensuring they are well-informed. This may involve contacting patients remotely or taking a few minutes to provide the necessary information during an in-person visit. By taking on this role, healthcare professionals can set their patients up for success and ensure they receive the best possible care.

ADVERTISER: Looking to equip your dermatology office staff better? Work with BC Educators offers in-office training and virtual biologic coordinators to create a single point of contact for everything from prior authorizations to prescription acquisition and patient follow-up. To ensure patients have access to the medications they need, visit bceducators.com.

Education must impact the office staff and biological coordinators, too. The office staff can push and prod the patients while only providing a certain amount of information and education. Both Janelle and Shayli agree that it is essential to establish a process that sets patients up for success. This involves educating the office staff on the process and ensuring they have all the necessary information to inform patients properly. The participants also acknowledge their role in educating patients, as they often need to reach out and ensure patients know the details of their treatment.