RFM166 – Service: The Heartbeat of A Successful Digital Agency
MP3•Episode home
Manage episode 376810911 series 3510896
Content provided by Pete Everitt. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Pete Everitt or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Main talking points include:
Prefer to watch this show? Subscribe to the YouTube Channel!
There are multiple levels of service that an agency can work on...
- Clients
- Staff and their dependants
- The owner
- The wider world
A business is only really a sustainable force when it can serve all four (OK, if you're content at being a solo-agency, then maybe not number 2).
Why is service important?
Differences for clients:
- Personalized Service
- Proactive Service
- Responsive Service
Differences for staff:
- A safe place
- Security in knowing they are contributing to a bigger picture, that in turn contributes back to them
- Confidence in bringing life in to work and knowing that the balance is the last way round.
Differences for the owner:
- Freedom
- Security
- Wealth
- "Success" – whatever that looks like
Differences to the wider world:
- A legacy
- Community impact
- A positive footprint
Links:
Join the Facebook Group
176 episodes