Driving Change: The Evolution of Dealer Management Systems

Learning Without Scars

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Join us on a fascinating journey with industry expert John Andersen as we unpack the evolution of dealer management systems in the automotive industry. We'll reveal how the industry seems to be in a standstill regarding dealer computer systems and discuss the public reaction to John's blog post about the changing landscape of systems and contracts. Alongside that, we'll share insights into how the exponential growth of technology has caused a shift from long-term contracts to short-term ones among software providers.
As we navigate the wild waters of the capital goods industry, we'll look at how the dealer business system providers, despite being crucial players, sometimes lack the industry knowledge, causing a disconnect with customers. Together, we'll examine the need and importance of a collaboration between dealers, suppliers, and software providers to ensure businesses thrive instead of merely getting locked into long-term contracts. We'll also bring into focus the essential role Chief Information Officers should play in this rapidly changing industry.
In the final leg of our chat, we'll expose the challenges and considerations in dealer business systems, particularly the implications of signing long-term contracts. Hear how the rapid changes in technology and customer expectations are transforming the dealership landscape. We'll emphasize why dealers need to keep their fingers on the pulse of customer needs and wants, and be ready to evolve as the industry does. So gear up for an enlightening ride through the lanes of the capital goods industry, assuring you a clearer understanding of the dealer management system, and tips on how to avoid hasty decisions in this fast-paced industry.

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Chapters

1. Driving Change: The Evolution of Dealer Management Systems (00:00:00)

2. Dealer Management Systems in a Changing World (00:00:21)

3. Changing Dealer Business Systems (00:12:25)

4. Dealer Business Systems Challenges and Considerations (00:26:15)

5. Importance of Chief Information Officers (00:39:15)

6. Changing Dealership Technology and Customer Expectations (00:45:12)

7. Explore Options, Avoid Hasty Decisions (00:51:30)