Tom Scott from Baker Roofing Explains How a Major Company Maintains Personalized Customer Service

The Leader Mentality

We enjoyed having Tom Scott from Baker Roofing on the show to talk about philanthropy, company culture and focusing on customer attention for success.

Tom has worked for Baker Roofing for several years and is a great ambassador for the company. He has worked his way up through the company and is now an integral part of the customer satisfaction process with the company. We enjoyed learning about Baker Roofing and how they’ve developed over the years while always maintaining a focus on happy customers and employees.

Some show takeaways:

-Baker Roofing has been in business since 1915

-They are a business that was founded by WP Baker and passed down in the family...and has continued to improve throughout the generations

-They focus on company culture through team building events and company connectivity measures across branches

-Tom was in school system as a teacher before getting into roofing

-He still enjoys history and had some interesting reference points for us regarding the subject

-Tom enjoys sports; he and Rob shared some comparisons between sports and business

-He spoke of his core philosophy in being philanthropic and how it matches with Baker Roofing’s culture

-At Baker, they have managed to grow to be a nationally known roofing company but maintain a small company service for their customers

-Tom recommends the book “The Go-Giver” and the central thesis of the book of the power of changing your focus from “Getting” to “Giving”

-The Baker Roofing motto is really powerful for anyone in business and especially in the building industry: “We shall do good work. At a profit, if we can, at a loss if we must, but always good work”
For more from Tom or Baker Roofing, visit: The Nation's Top Roofing Contractor | Baker Roofing Company