CX Myths Pt.01 with Tatiana Ferreira

Women Your Mother Warned You About

She was SO good that Gina had to have her back again, Tatiana Fiera, Founder of The Growth Excellence Advisory, gets into customer experience and sales practices. They discuss the importance of asking relevant and purposeful questions to build an authentic customer relationship and enhance customer experience. Gina also stresses the importance of engaging customers and suggests a more individualistic, consultative approach. Tatiana emphasizes the importance of going beyond mere engagement with the customer and offering real value in the conversation. Next time Gina and Tatiana will dive deeper into why most companies fail to implement efficient customer experience strategies.

Connect with Tatianna

Level up with Sales Gravy & Sales Gravy University

More about Gina

Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic

Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition.

“Sass without too much crass” is how Gina Trimarco describes herself. A high energy entrepreneur, engager, speaker, trainer, improv comedienne and podcast producer, Gina credits most of her success on her upbringing by her Italian mobster dad and German immigrant mother.

Highlights!

Introduction to the Series on Client Experience Exploring Client Experience Myths The Engagement Myth: Quality of Questions The Importance of Purposeful Questions Sharing Personal Experiences with the Engagement Myth Discussing the Impact of Invasive Questions Exploring the Relevance of Questions The Misconception of Engaging Questions The Impact of Inappropriate Questions The Importance of Reading Customer Cues Sharing Personal Experiences with Transactional Questions The Role of Purposeful Questions in Discovery Understanding Customer Desires and Objectives The Art of Advising: A Real-Life Example The Power of Purposeful Questions The Role of Titles in Sales and Customer Experience The Importance of Asking for Permission The Art of Saying 'Yes': Building Trust with Customers The Challenge of Fast-Paced Retail Environments The Power of Positive Questions: A Sales Hack Avoiding the 'No': A Key to Better Customer Experience A Personal Story: The Worst Customer Experience Ever The Importance of Engaging Customers in the Sales Process The Role of Leadership in Ensuring Training Sticks Why Companies Struggle with Implementing Customer Experience Strategies