EP213: Outsourcing For Ecommerce Technology Projects: Deciding When You Need External Resource

Inside Commerce: Ecommerce Strategy, CX and Technology Podcast

We've worked on more than 100 projects between us and have seen all sorts of resource models for technology implementation, from fully in-house to most roles being outsourced to external specialists.

There isn't a one-size fits all solution to resourcing migration projects. In this podcast, we explore the value outsourcing can add to your project, and discuss when it's appropriate.

Don't worry, this isn't a sales pitch. As experienced consultants, we both know there are projects that don't need contractor or consultant support and can be run using a lean project team. However, it's important to know how when and why you might need to invest in external support to compliment your internal team.

In this episode we explore:

• When you don't need to invest in external resource
• What roles outsourcing can satisfy & when they're needed
• The role of contractors: what skills do ecommerce teams typically lack in-house?
• Specific skills like integrations and storefront setup > being able to scrutinise agency recommendations on a tech level
• Design and content for launch
• Technical Discovery phase
• How do you control a blended model with internal and external roles?