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Content provided by Gregorio Uglioni. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gregorio Uglioni or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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The Art of Customer Experience Design with Beppe De Vincenti
Manage episode 400457416 series 3333377
Content provided by Gregorio Uglioni. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gregorio Uglioni or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Transform Your Approach to Customer Experience with insights from the forefront of design thinking and innovation in this must-listen episode of the CX Goalkeeper Podcast. Host Gregorio Uglioni welcomes Beppe De Vincenti, a visionary in customer experience and human-centered design, to share his expertise and insights that are transforming the CX landscape.
In a world where customer expectations are constantly evolving, Beppe De Vincenti provides a roadmap to staying ahead through innovative CX strategies, the importance of playful creativity, and the power of team collaboration. This episode is a goldmine for anyone looking to elevate their customer experience game, from CX professionals to senior managers and beyond.
You can find Beppe on LinkedIn https://www.linkedin.com/in/beppedevincenti/
Key Highlights:
- Discover the Power of Human-Centered Design: Learn how to place humans at the core of your CX strategies for more impactful and meaningful customer interactions.
- Innovate with Design Thinking and Sprints: Get actionable insights on applying design thinking and sprints to solve complex CX challenges efficiently.
- The Future of CX: Beppe shares his thoughts on the evolving role of technology in customer experience and how to prepare for the integration of machine customers.
- Unleash Creativity and Collaboration: Understand the importance of fostering a playful work environment and encouraging team collaboration to drive innovation.
- Adapt and Thrive: Gain knowledge on adapting strategies based on customer feedback to continually improve your CX offerings.
Why Listen to This Episode? If you're passionate about creating exceptional customer experiences and looking for innovative ways to engage and delight your customers, this episode is for you. Beppe De Vincenti's insights will inspire you to think differently about your CX strategies and help you stay ahead in the competitive landscape of customer experience.
Follow and Listen to the CX Goalkeeper Podcast:
- For an in-depth dive into this episode, visit https://www.cxgoalkeeper.com/BeppeDeVincenti.
- Discover more engaging discussions and insights on our podcast page: https://www.cxgoalkeeper.com/Podcast.
Learn More About Your Host, Gregorio Uglioni: Visit https://www.cxgoalkeeper.com/Aboutme to discover the story behind the CX Goalkeeper and explore more content dedicated to the world of customer experience.
Stay Connected: Engage with us on social media and share your thoughts on this episode. Your feedback and interactions make us better, and we're eager to hear how you're applying these insights to your CX strategies. Subscribe today to never miss an episode and continue your journey towards CX excellence with the CX Goalkeeper Podcast.
195 episodes
The Art of Customer Experience Design with Beppe De Vincenti
THE CX GOALKEEPER - Transformation, Customer Experience, and Leadership Goals
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Manage episode 400457416 series 3333377
Content provided by Gregorio Uglioni. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gregorio Uglioni or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Transform Your Approach to Customer Experience with insights from the forefront of design thinking and innovation in this must-listen episode of the CX Goalkeeper Podcast. Host Gregorio Uglioni welcomes Beppe De Vincenti, a visionary in customer experience and human-centered design, to share his expertise and insights that are transforming the CX landscape.
In a world where customer expectations are constantly evolving, Beppe De Vincenti provides a roadmap to staying ahead through innovative CX strategies, the importance of playful creativity, and the power of team collaboration. This episode is a goldmine for anyone looking to elevate their customer experience game, from CX professionals to senior managers and beyond.
You can find Beppe on LinkedIn https://www.linkedin.com/in/beppedevincenti/
Key Highlights:
- Discover the Power of Human-Centered Design: Learn how to place humans at the core of your CX strategies for more impactful and meaningful customer interactions.
- Innovate with Design Thinking and Sprints: Get actionable insights on applying design thinking and sprints to solve complex CX challenges efficiently.
- The Future of CX: Beppe shares his thoughts on the evolving role of technology in customer experience and how to prepare for the integration of machine customers.
- Unleash Creativity and Collaboration: Understand the importance of fostering a playful work environment and encouraging team collaboration to drive innovation.
- Adapt and Thrive: Gain knowledge on adapting strategies based on customer feedback to continually improve your CX offerings.
Why Listen to This Episode? If you're passionate about creating exceptional customer experiences and looking for innovative ways to engage and delight your customers, this episode is for you. Beppe De Vincenti's insights will inspire you to think differently about your CX strategies and help you stay ahead in the competitive landscape of customer experience.
Follow and Listen to the CX Goalkeeper Podcast:
- For an in-depth dive into this episode, visit https://www.cxgoalkeeper.com/BeppeDeVincenti.
- Discover more engaging discussions and insights on our podcast page: https://www.cxgoalkeeper.com/Podcast.
Learn More About Your Host, Gregorio Uglioni: Visit https://www.cxgoalkeeper.com/Aboutme to discover the story behind the CX Goalkeeper and explore more content dedicated to the world of customer experience.
Stay Connected: Engage with us on social media and share your thoughts on this episode. Your feedback and interactions make us better, and we're eager to hear how you're applying these insights to your CX strategies. Subscribe today to never miss an episode and continue your journey towards CX excellence with the CX Goalkeeper Podcast.
195 episodes
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Similar to THE CX GOALKEEPER - Transformation, Customer Experience, and Leadership Goals
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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A top podcast for healthcare leaders, with over one million downloads, Radio Advisory is your weekly download on how to untangle the industry's most pressing challenges to help leaders like you make the best business decisions for your organization. From unpacking major trends in care delivery—like site-of-care shifts and the rise of high-cost drugs—to demystifying stakeholder dynamics, to shining a spotlight on priorities that may get overlooked, we're here to help. Our hosts and seasoned r ...
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continue reading
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…
continue reading
Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (Zapier’s CMO), lead you down the rabbit hole of marketing trends, growth tactics and innovation. On the way you’ll pick up undiscovered strategies to give you that slight edge for success. These are not your typical twitter thread regurgitated marketing tactics that everyone is doing. These are new methods, with unfiltered examination of successful fresh ideas.
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