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Hard Client Conversations
Manage episode 407304261 series 3559361
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Here's my hard-won advice on how to handle hard conversations with clients - either they cut off contact after a proposal has been sent, or don't pay your invoices, or try to push you out of your scope of work. A process should be established with clear timelines and methods of communication outlined in the contract. Attention should be paid to any scope changes, and being understanding and kind is important when following up on invoices and payments.
00:00 Handling the Hard Conversations: Prospect Ghosting, Scope Creep, and Invoices
04:57 Establishing Processes to Handle Clients Who Ghost You
10:19 Learn How To Say No and Manage Invoices With Kindness and Compassion
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