Transforming Patient Access Services: A Blueprint for Healthcare Success

Talk Ten Tuesdays

Properly managed patient identity queues are the foundation of an effective master person index that minimizes issues and facilitates streamlined care coordination.

Conversely, unresolved identity queue backlogs can have costly implications for patient care, safety, and revenue integrity. It’s a growing problem with a time-consuming, resource-intensive resolution that few HIM departments have the capacity to handle.
During the next live broadcast of the popular and long-running Talk Ten Tuesday, the Internet broadcast produced by ICD10monitor, Rachel Podczervinski will report on what’s behind the seemingly sudden surge in identity errors and actions hospitals and health systems can take to reduce the volume and streamline patient identity queue management.

The live broadcast will also feature these other recognizable segments:

Coding Report: Laurie Johnson, senior healthcare consultant with Revenue Cycle Solutions, LLC, will report on the latest coding news.

• News Desk: James Kennedy, MD, will substitute for Timothy Powell to anchor the Talk Ten Tuesdays News Desk.

• Social Determinants of Health: Tiffany Ferguson, CEO for Phoenix Medical Management, Inc., will report on the news happening at the intersection of medical record auditing and the social determinants of health (SDoH).

• Point of View: Angela Comfort, guest cohost during this live broadcast, will report on a subject that has caught her attention.

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Chapters

1. Transforming Patient Access Services: A Blueprint for Healthcare Success (00:00:00)

2. James S. Kennedy, MD (00:02:50)

3. ICD10monitor Commercial (00:09:20)

4. Laurie Johnson, MS (00:10:36)

5. ICD10monitor Commercial (00:16:00)

6. Tiffany Ferguson, LMSW (00:17:15)

7. Rachel Podczervinski, MS (00:21:13)

8. [Ad] Cozen O’Connor Public Strategies - The Beltway Briefing (00:21:17)

9. (Cont.) Rachel Podczervinski, MS (00:21:56)

10. Angela Comfort, MBA (00:27:20)

11. Closing (00:29:25)