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#185: Bill Mudd, President & COO at Churchill Downs – Operations are key to customer experience
Manage episode 415875269 series 2782630
Content provided by David Novak Leadership and David Novak. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Novak Leadership and David Novak or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
What does it take to create a memorable customer experience?
A lot of leaders think it’s just about branding and customer service, but they’re missing an important piece of the puzzle
In this episode with Churchill Downs COO Bill Mudd, you’ll see how the right operational processes and systems are key to wowing your customers.
You’ll also learn:
- How to put structure around your operational priorities
- A question you can ask your team to root out potential liabilities
- One powerful reason to get your employee training right
- The fascinating history of the Kentucky Derby
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The How Leaders Lead mobile app
Download the app and scale up your leadership skills in under 2 minutes a day
335 episodes
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Manage episode 415875269 series 2782630
Content provided by David Novak Leadership and David Novak. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Novak Leadership and David Novak or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
What does it take to create a memorable customer experience?
A lot of leaders think it’s just about branding and customer service, but they’re missing an important piece of the puzzle
In this episode with Churchill Downs COO Bill Mudd, you’ll see how the right operational processes and systems are key to wowing your customers.
You’ll also learn:
- How to put structure around your operational priorities
- A question you can ask your team to root out potential liabilities
- One powerful reason to get your employee training right
- The fascinating history of the Kentucky Derby
———
FEATURED RESOURCE
The How Leaders Lead mobile app
Download the app and scale up your leadership skills in under 2 minutes a day
335 episodes
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Similar to How Leaders Lead with David Novak
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continue reading
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…
continue reading
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