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Phone Rings. It's A Social Engineer Callling.
Manage episode 419711829 series 3370503
Video Episode: https://youtu.be/oH7FpvHOhVA
This is the story of Matt Smallman, author of “Unlocking Your Call Centre”, about how call centers can be security risks. Our discussion gives exclusive insight into how biometrics fail in security, problems with voice authentication and explore military tactics and biometrics.
We explore how to balance convenience with security, how to protect call centers from social engineering and ways to reduce cyber security risks in call centers without compromising the customer experience.
Have a Guest idea or Story for us to Cover? Text Us today. Click the link above and leave your message!
You can now text our Podcast Studio direct. Ask questions, suggest guests and stories.
We Look Forward To Hearing From You!
A word from our Sponsor-Kiteworks. Accelerate your CMMC 2.0 compliance and address federal zero-trust requirements with Kiteworks' universal, secure file sharing platform made for every organization, and helpful to defense contractors.
Visit kiteworks.com to get started.
🎧 Subscribe now http://www.youtube.com/@cybercrimejunkiespodcast and never miss an episode!
Follow Us:
🔗 Website: https://cybercrimejunkies.com
📱 X/Twitter: https://x.com/CybercrimeJunky
📸 Instagram: https://www.instagram.com/cybercrimejunkies/
Want to help us out? Leave us a 5-Star review on Apple Podcast Reviews.
Listen to Our Podcast:
🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/cyber-crime-junkies/id1633932941
🎙️ Spotify: https://open.spotify.com/show/5y4U2v51gztlenr8TJ2LJs?si=537680ec262545b3
🎙️ Google Podcasts: http://www.youtube.com/@cybercrimejunkiespodcast
Join the Conversation: 💬 Leave your comments and questions. TEXT THE LINK ABOVE . We'd love to hear your thoughts and suggestions for future episodes!
Chapters
1. Phone Rings. It's A Social Engineer Callling. (00:00:00)
2. Background (00:01:52)
3. The Role of Call Centers in Customer Service (00:05:24)
4. Balancing Cybersecurity and Convenience (00:09:36)
5. Fixing Processes and Implementing Platforms (00:13:57)
6. The Role of Technology in Call Center Security (00:16:14)
7. The Importance of Business Processes in Security (00:24:33)
8. Passive and Probabilistic Authentication (00:30:16)
9. The Threat of Synthetic Speech (00:36:21)
10. The Erosion of Traditional Security Measures (00:40:54)
11. Planning for Breaches and Incident Response (00:47:22)
205 episodes
Manage episode 419711829 series 3370503
Video Episode: https://youtu.be/oH7FpvHOhVA
This is the story of Matt Smallman, author of “Unlocking Your Call Centre”, about how call centers can be security risks. Our discussion gives exclusive insight into how biometrics fail in security, problems with voice authentication and explore military tactics and biometrics.
We explore how to balance convenience with security, how to protect call centers from social engineering and ways to reduce cyber security risks in call centers without compromising the customer experience.
Have a Guest idea or Story for us to Cover? Text Us today. Click the link above and leave your message!
You can now text our Podcast Studio direct. Ask questions, suggest guests and stories.
We Look Forward To Hearing From You!
A word from our Sponsor-Kiteworks. Accelerate your CMMC 2.0 compliance and address federal zero-trust requirements with Kiteworks' universal, secure file sharing platform made for every organization, and helpful to defense contractors.
Visit kiteworks.com to get started.
🎧 Subscribe now http://www.youtube.com/@cybercrimejunkiespodcast and never miss an episode!
Follow Us:
🔗 Website: https://cybercrimejunkies.com
📱 X/Twitter: https://x.com/CybercrimeJunky
📸 Instagram: https://www.instagram.com/cybercrimejunkies/
Want to help us out? Leave us a 5-Star review on Apple Podcast Reviews.
Listen to Our Podcast:
🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/cyber-crime-junkies/id1633932941
🎙️ Spotify: https://open.spotify.com/show/5y4U2v51gztlenr8TJ2LJs?si=537680ec262545b3
🎙️ Google Podcasts: http://www.youtube.com/@cybercrimejunkiespodcast
Join the Conversation: 💬 Leave your comments and questions. TEXT THE LINK ABOVE . We'd love to hear your thoughts and suggestions for future episodes!
Chapters
1. Phone Rings. It's A Social Engineer Callling. (00:00:00)
2. Background (00:01:52)
3. The Role of Call Centers in Customer Service (00:05:24)
4. Balancing Cybersecurity and Convenience (00:09:36)
5. Fixing Processes and Implementing Platforms (00:13:57)
6. The Role of Technology in Call Center Security (00:16:14)
7. The Importance of Business Processes in Security (00:24:33)
8. Passive and Probabilistic Authentication (00:30:16)
9. The Threat of Synthetic Speech (00:36:21)
10. The Erosion of Traditional Security Measures (00:40:54)
11. Planning for Breaches and Incident Response (00:47:22)
205 episodes
All episodes
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