Encouraging Shoppers To Be Kind - Episode 442

Convenience Matters

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6M ago 25:19

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Data shows that 9 in 10 people who work in local shops have experienced verbal abuse over the last year. The ASC's ShopKind program unites retailers to address these behaviors.

Hosted by:

Jeff Lenard

About our Guests:

James Lowman, Chief Executive, Association of Convenience Stores (U.K.)

James was appointed ACS chief executive in 2006. He has led ACS on political and policy representation, driven a unique research program that informs ACS’ policy work, launched an industry-leading assured advice scheme in partnership with Surrey County Council and created a new and unique events program. He is a member of ministerial advisory groups including the National Retail Crime Steering Group and the Retail Sector Council.

Ed Woodall, Government Relations Director, Association of Convenience Stores (U.K.)

As government relations director since 2009, Ed consults with ACS members through ACS’ Policy Committee and Expert Policy Groups to develop policy positions and the organization's public affairs strategy.

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#Business #MBA #Marketing #Paula Bellenoit #National Association of Convenience Stores #Customer Experience