47. The power of storytelling - it's liberating!

Wild Card - Whose Shoes?

People ask me about the Whose Shoes story?
🍋 How did I come to produce a board game?
🍋 What inspired it?
🍋 Has it changed much over the years?
Well, on 2 Feb, Kristin Johnstad from Minneapolis, invited me to tell my story at a Liberating Structures Q Community group, using 'Shift and Share' - hopping between breakout rooms, telling the same story to different groups.
It was fun getting the reaction and questions from an international audience.
It led to a whole month of storytelling adventures.
I thought I'd share the highlights and key learning here on the podcast.
Lemon lightbulbs 🍋💡🍋

• Adapt your story to your audience - what will THEY will take from it?
• It is a privilege to share your story. Be curious about others too
• Liberating Structures bring out creativity!
• The Whose Shoes story ... What inspired me? What does it achieve?
• Beyond the buzzwords – let’s get real
• Are you ready to LISTEN to people? As equals. #NoHierarchyJustPeople
• Value people - every step of the way. No tick boxes
• Integrated care … the holy grail
• Trust takes a LONG time to build - and an instant to destroy
• Whose Shoes does not paper over the cracks – be authentic
• Engage hearts and minds!
• Have fun. Be human
• You can't control the oucomes; you shouldn't control the outcomes
• Connect and share stories. Use networks, Fab NHS Stuff
• Find the magic people, not the 'meetings people'!
• Use storytelling tools like SWAY
• If you want to engage people, don’t just tell them a story; show them!
• SHOW and TELL!

Most relevant previous episodes
All of them - my podcast is all about sharing stories!
But specifically:
22. 'Symphony of Us' - please disturb
24. Tribute to Mum, @Gills_Mum - 100th birthday!
26. My acceptance speech for CBE, Lemon Class 2020, award
28. Janina Vigurs - Storyteller - *Embrace the Ridiculous*
36. Keep calm and carry on (personal reflections on the death of the Queen)
Other links and resources:
The Obs Pod - Magic Mates
How to meet your child's difficult behavior with compassion - Yvonne Newbold's TEDxNHS talk
Birth should be special - Florence Wilcock's TEDxNHS talk

My top tips and lemon lightbulbs, with help from Miles Sibley, Patient Experience Library!
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I tweet as @WhoseShoes and @WildCardWS and am on Instagram as @WildCardWS.
Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.

Chapters

1. Storytelling - adapting for your audience (00:00:00)

2. Liberating Structures (00:02:20)

3. 'Shift and Share' - telling the #WhoseShoes story FOUR times to an international audience (00:03:27)

4. Other Liberating Structures that work with storytelling (00:04:11)

5. The Whose Shoes story ... in a nutshell (00:06:01)

6. How did it all begin? What inspired me? (00:06:31)

7. 'Personalisation' - was it just a buzzword (00:07:03)

8. Choice - is it possible for everyone to have real choice? The care home example. (00:08:16)

9. Whose Shoes was born! And how it works best! (00:09:58)

10. Whose Shoes can be seen as 'a bit radical' - you LISTEN to people. Everyone. As equals. (00:11:05)

11. Valuing people - every step of the way. NOT a tick box exercise (00:11:23)

12. Integrated care - the holy grail (00:12:00)

13. #NoHierarchyJustPeople - how it works in practice (00:12:49)

14. Some people distrust the NHS - seek to listen and understand. Trust takes a LONG time to build (00:13:16)

15. Love and lemons - and action plans! (00:13:40)

16. Virtual Whose Shoes (00:14:12)

17. Lived experience stories on the podcast - are NHS England listening ... and sharing them? (00:14:45)

18. Digital 'mini experiences' - supporting #FICare in neonatal units (00:15:31)

19. The organisations that embrace the Whose Shoes approach are the ones that WANT to hear what people say - warts and all! (00:16:06)

20. A BIG outcome - a new neonatal surgery unit in Liverpool (00:17:01)

21. Coproduction. You can't control the oucomes. You shouldn't control the outcomes. (00:17:53)

22. Action focused - #JFDI ! Hearts and minds - don't focus on COUNTING the pledges. Focus on helping people deliver them! (00:18:47)

23. Connect and share. Networks, Fab NHS Stuff (00:19:28)

24. Finding the magic people, not the 'meetings people'! (00:20:11)

25. Q&A - (1) sustainability. Does Whose Shoes snuff it if I snuff it? - Nottingham home birth workshop (00:21:27)

26. Q&A - (2) The interface between 'formal power' and #JFDI 'EXTERNAL' entrepreneurs (00:24:12)

27. Serendipity! The whole of February seemed to be about stories! (00:25:57)

28. Reporting on our #FICare project using SWAY (00:26:11)

29. Tedx talks go viral - Yvonne Newbold and #Fab Obs Flo! (00:27:03)

30. Richard McCann's 5 day storytelling challenge. SHOW and TELL! (00:27:46)