))
The health score trap | TDSU Ep. 43
Manage episode 426096849 series 3578812
Content provided by Lifetime Value. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Lifetime Value or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
What makes for a good health score? How many components, how many layers, how many segments? Rob's got some ideas.
Tell us your thoughts!
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
⏱️ Timestamps:
00:00:07 - The health score trap
00:00:27 - Rob’s hot take on health scores
00:01:51 - Scrapping conglomerate health scores
00:02:27 - Analyzing account health markers
00:03:10 - The value of simple health scores
00:04:30 - Misleading activity metrics
00:06:45 - Sentiment analysis in health scores
00:07:37 - The problem with time-in-app metrics
00:09:49 - The ideal health score setup
00:11:00 - Benchmarking and early warnings
00:13:23 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
96 episodes
Share
