😠 Complaints and Customer Service (Part 3) + Transcript

IELTS Speaking for Success

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How do companies train their staff to deal with complaints? What do people usually complain about? How do most people complain, in writing or by other methods? Who are more likely to make complaints, older people or younger people? When are people more likely to make complaints? How do people usually react if they receive poor service at a restaurant? How do people often respond to poor customer service?

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Transcript: https://telegra.ph/Part-3-Complaints-and-Customer-Service-07-07

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