Off Script: Designing with AI

Intercom on Product: Building Software in an AI-first World

Emmet Connolly, our long time VP of Product Design at Intercom, talks about how the recent advent of modern AI has us revisiting everything from how we design and build interfaces to how we think about the roadmaps of our products. This is us very much sharing what we’re learning at scale as we pivot in the hopes it will be valuable to you too as you start to do the same.

Watch this episode on YouTube: https://www.youtube.com/watch?v=I8hMPj3AD34

Follow the people:

https://www.linkedin.com/in/eoghanmccabe/

https://x.com/eoghan

https://x.com/thoughtwax

Follow Intercom:

Twitter: https://x.com/intercom

LinkedIn: https://www.linkedin.com/company/intercom/

Get a free trial of Fin, our breakthrough AI Agent and AI Copilot, here: https://www.intercom.com/fin

https://www.intercom.com/Copilot

Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.

https://intercomonproduct.substack.com/

www.intercom.com

#customerservice #Customersupport #aiinsights

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.