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The return of BS in CS | TDSU Ep. 52
Manage episode 428514334 series 3577614
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Customer success is a beautiful profession. But sometimes it gets a little stale. In this episode of The Daily Standup, the hosts air out their grievances with some of the hottest trends or bad habits of the CS world.
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⏱️ Timestamps:
00:00:00 - The return of BS in CS
00:01:21 - A reprisal of the term BS in CS
00:02:18 - Keeping it fresh in CS
00:04:02 - The debate on QBRs
00:05:10 - The tool analogy
00:06:17 - Absolutist advice in CS
00:07:01 - Customer success definitions
00:08:35 - Leadership and vision in CS
00:09:19 - Challenges in defining CS
00:12:07 - Tom Brady
00:12:35 - Like, comment, and subscribe!
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Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
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