Best Dillon Young Podcasts (2024)

1
Hollywood Secrets with Josh Young & Manfred Westfall on "The Fixer" 9:42

17d ago9:42

9:42

"We reveal in the book very new information about what might have happened. And let's just say it's not the official version of the events." Welcome Josh Young & Manfred Westphal We’re joined on the Starline by an author and a PR executive. One has five books made into documentaries, 5 NY Times bestsellers and 4 Los Angeles Times bestsellers, the o…

1
The perfect compensation plan doesn't exi-- | TDSU Ep. 47 14:33

21h ago14:33

14:33

Money makes the world go round. Rob, Dillon, and JP let loose on the use of variable compensation plans in post sales and customer success. Tell us your thoughts! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - The perfect compensation plan doesn't exi-- 00:01:05 - Compensation for c…

1
Everyone's a winner | Colin McHale | TDSU Ep. 46 11:28

1d ago11:28

11:28

Colin McHale is looking for ways to duplicate that early adopter experience, while helping other departments in the SaaS org win along the way. Timestamps: 00:00:10 - Everyone's a winner 00:01:41 - Expanding early adopter relationships 00:02:57 - Proximity to product development 00:03:54 - Integrating product feedback in EBRs 00:05:07 - The three-p…

1
S2E17: Designing Life and Business with SLP Mary Brezik 44:25

2d ago44:25

44:25

Tune in for our very last episode of this season's "How I Made My Speech Path Business" with hosts Mary Brezik and Kim Dillon. This episode shines a spotlight on Mary's personal journey in starting her own private practice. With a background rich in healthcare and creative arts, Mary recognized the need for a more balanced approach between her prof…

1
Reinventing customer success | Erica Favorito | TDSU Ep. 45 14:56

2d ago14:56

14:56

Erica Favorito wants all of us post sales pros to think long and hard about what we want to be when we grow up. ⏱️ Timestamps: 00:00:00 - Reinventing customer success 00:01:09 - Erica Favorito & Slice Advisory 00:01:35 - Customer success: the junk drawer 00:05:22 - Rethinking the CSM role 00:07:45 - Voice of the customer programs 00:10:38 - Creatin…

1
Hosts of "The Bright Side" Danielle Robay and Simone Boyce take a Beyond the Mic Short Cut. 7:22

2d ago7:22

7:22

"Because we're co hosts. That's what you do. No questions asked. It's like we ride at dawn, you know?" Welcome Danielle Robay + Simone Boyce We’re joined on the Starline by a pair of journalists sharing culture, inspiration and trends with celebrities and real conversation with amazing women doing amazing things. One whose has a love language is qu…

1
The CEO's perspective | Jordan Wallach | TDSU Ep. 44 12:05

3d ago12:05

12:05

Jordan Wallach is the CEO of Belfry Software, a rocketship of a company building the customer success department while they fly. ⏱️ Timestamps: 00:00:00 - The CEO's perspective 00:00:30 - Meet Jordan Wallach, CEO of Belfry 00:01:57 - Customer success from scratch 00:03:51 - Hyper-scaling operations at a startup 00:05:05 - The customer success frame…

1
Anna Nicole Smith | 2 It's Very Expensive To Be Me 58:31

3d ago58:31

58:31

In the flash of the paparazzi's cameras, Anna had gone from stripper, to Playmate, to Playmate of the year, to the face of Guess Jeans. A contract rumored to have been worth millions of dollars. Anna’s beauty, sex appeal and supernatural charm had carried her to the edge of the finish line, all she had to do was cross it. In this week's episode, So…

1
Robert Picardo on Bringing Characters to Life with Special Guest Host Dave Fernandez 8:05

4d ago8:05

8:05

If you're a Sci-Fi enthusiast, there's a good chance you've encountered the legendary Robert Picardo. Famous for his iconic role as the holographic Doctor on Star Trek: Voyager, his career spans stage, screen, and voiceover work. In this Beyond the Mic Short Cut, guest host Dave Fernandez guides Picardo through his career, from his early work to to…

1
The health score trap | TDSU Ep. 43 14:08

7d ago14:08

14:08

What makes for a good health score? How many components, how many layers, how many segments? Rob's got some ideas. Tell us your thoughts! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:07 - The health score trap 00:00:27 - Rob’s hot take on health scores 00:01:51 - Scrapping conglomerate…

1
How to roll with the punches | Jennifer Albrecht | TDSU Ep. 42 12:24

7d ago12:24

12:24

Change management is one thing, but what can we do to better bounce back from said change when it occurs? THAT is change resiliency, and Jennifer Albrecht joins the pod to tell us all about it. Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - How to roll with the punches 00:02:30 - In…

1
Better EQ for better results | Jenelle Friday | TDSU Ep. 41 11:54

8d ago11:54

11:54

Jenelle Friday wants to make your business better. And that starts with emotional intelligence. ⏱️ Timestamps: 00:00:00 - Better EQ for better results 00:01:30 - Janelle’s journey in customer success 00:03:00 - Power of self-awareness 00:04:00 - Emotional intelligence in leadership 00:05:30 - Vulnerability yields best results 00:06:30 - Managing ex…

1
S2E16: Networking and Partnerships in Private Practice with SLP Kim Dillon 39:23

9d ago39:23

39:23

This has been such a fun season of The Speech Source Podcast! As we wrap up our season of How I Made My Speech Path Business, Kim and Mary each take a turn in the interviewee seat and talk about how they themselves have built their own private practices. First up was Kim Dillon talking about her private speech practice. Kim shares about the beginni…

1
Positive self talk under pressure | Bayron Toruño | TDSU Ep. 40 10:55

9d ago10:55

10:55

Despite his success as a CS professional and podcast, Bayron Toruño struggles with the same things we all do - imposter syndrome and negative self talk. But he's got tips for working around both. ⏱️ Timestamps: 00:00:00 - Positive self talk under pressure 00:01:35 - The imposter syndrome struggle 00:03:10 - Living in the present 00:05:15 - Doing go…

1
Customer usage is lying to you | Adrian Ruiz | TDSU Ep. 39 11:11

10d ago11:11

11:11

How do you measure customer health? Is it logins? Time on page? Adrian Ruiz joins the gang to discuss. ⏱️ Timestamps: 00:00:07 - Customer usage is lying to you 00:00:55 - The account health dilemma 00:01:45 - Defining account health 00:02:50 - Measuring product stickiness 00:03:24 - The sticky meter 00:04:00 - Value pipeline insights 00:05:10 - Rob…

1
Anna Nicole Smith | 1 She Was Born Beautiful 1:04:58

10d ago1:04:58

1:04:58

In part one of a two parter, Sovereign Syre and Ela Darling delve into the origins of a 2000s icon. Anna Nicole Smith was a polarizing, misunderstood figure. Often remembered for being an absolute trainwreck. Her rise to fame, from the girl next door to supermodel, made her a media darling, her campy, over the top persona, and ditzy girl humor on o…

1
B2C CSMs do it better | TDSU Ep. 38 11:43

13d ago11:43

11:43

So often, we focus our conversation on that of the B2B customer success manager. But in many ways, the B2C folks have us beat. Tell us your thoughts! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - B2C CSMs do it better 00:01:00 - Money and behavior in customer success 00:02:30 - Dig…

1
Saying the hard things: diversity in CS | Dannah Vaughan | TDSU Ep. 37 9:37

15d ago9:37

9:37

Do you have practical tips for supporting women and other minority groups in tech? Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ Dannah Vaughan, host of the Rebels of SaaS podcast, joins the show to talk DEI and what *everyone* can do to help. In short? Say the hard things. ⏱️ Timestamps: 00:00:00 - Saying …

1
What makes your customer's customer happy? | Kimberly Ayala | TDSU Ep. 36 9:30

18d ago9:30

9:30

What is a true measure of your customer's happiness? Probably whatever makes THEIR customer happiest. Kimberly Ayala urges the guys, and YOU, to dig just a little bit deeper and find out just what makes your customers' customers tick. ⏱️ Timestamps: 00:00:00 - What makes your customer's customer happy? 00:00:31 - Rob's across the pond 00:01:05 - Fo…

1
S2E15: Start and Grow Your Private Practice with SLP Jena Castro-Casbon 49:54

17d ago49:54

49:54

In this epside, hosts Kim and Mary welcom Jena Castro-Casbon, a speech therapist with her own private practice and creator of the Start Your Private Practice and Grow Your Private Practice programs. Jena shares her journey into the field of speech therapy, initially inspired by her father's experiences with stuttering and his positive feedback abou…

1
Speaking your leadership's language | Moussa Gherbi | TDSU Ep. 35 11:39

19d ago11:39

11:39

CS enthusiast Moussa Gherbi joins the guys to give a lesson in speaking your leadership's language. ⏱️ Timestamps: 00:00:00 - Speaking your leader's language 00:01:07 - Meet Moussa Gherbi 00:01:29 - Transitioning to a self-service model 00:02:45 - IPO and operational efficiency goals 00:03:24 - Scaling customer success through digitalization 00:05:…

1
Improving feedback loops | Leah Moorhead | TDSU Ep. 34 11:56

20d ago11:56

11:56

Product feedback from your customers is a precious gift, and Leah Moorhead thinks you're wasting it. ⏱️ Timestamps: 00:00:00 - Improving feedback loops 00:01:04 - Introducing Leah Moorhead 00:01:24 - Did we all start in sales? 00:03:18 - Aligning customer success and product teams 00:03:36 - Role of product specialists in startups 00:04:34 - Increa…

1
The Bombshell 55:43

17d ago55:43

55:43

From the silent era's vamps to the Golden Age goddesses of Hollywood, the bombshell has always been an enchanting figure, shaped and reshaped by societal desires and anxieties. The bombshell is not a static ideal. It has morphed and adapted, mirroring the shifting landscapes of culture and feminism. Today, in the digital age, the bombshell exists i…

1
Steve Sax on Honoring His Late Son 8:41

17d ago8:41

8:41

"John was a guy who loved his country, he loved his family. He gave his life to keep us safe." - Steve Sax Welcome Steve Sax We’re joined on the Starline by an author, speaker and broadcaster. 2 years ago his son was among five killed when a MV-22 Osprey crashed in a training accident. He’s a five-time All-Star, Rookie of the Year, Silver Slugger A…

1
Actor Jerry Adler on his book “Too Funny for Words” 7:42

17d ago7:42

7:42

"These are stories I used to tell to my family and friends when we had parties and things. And everybody kept saying, listen, you got to put this stuff down on paper for posterity." Welcome Jerry Adler We’re joined on the Starline by a theatre director, producer, film and television actor and now author. You’ve seen him in “Manhattan Murder Mystery…

1
Steve Fishman & Dax-Devlon Ross on "The Burden" 10:08

18d ago10:08

10:08

"The law was my girlfriend. I had to love it. It was my only way to freedom." - Derek Hamilton Welcome Steve Fishman Dax-Devlon Ross We’re joined on the Starline by a pair of award winning writers & investigative journalists. One owns a cocktail bar, the other enjoys tequila after justice. They’ve teamed up for a podcast about a cor…

1
Paul Scheer on his book “Joyful Recollections of Trauma” 7:43

18d ago7:43

7:43

"...everything that I am is through other people sharing their stories with me, inspiring me, making me go forward, making me find help, making me change." Welcome Paul Scheer We’re joined on the Starline by an actor, comedian, director, filmmaker and podcaster. You’ve seen him in “The League”, “Black Monday” “Knuckles” and early in his career he h…

1
CSMs NEED great skills | TDSU Ep. 33 12:21

23d ago12:21

12:21

Maybe not nunchuck skills, bow hunting skills, or computer hacking skills. But girls-- no, COMPANIES, only want CSMs who have great skills. We break down what those skills are. What skills are we missing? Tell us your thoughts! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - CSMs NEE…

1
Earning a seat at the table | Jan Young | TDSU Ep. 32 12:35

24d ago12:35

12:35

Jan Young, omnipresent force in the customer success and post-sales communities, shares her mission with the guys: empowering every leader in the profession to earn their right at the executive table. ⏱️ Timestamps: 00:00:00 - Earning a seat at the table 00:01:37 - Building a customer experience community and courses 00:03:11 - Becoming a revenue l…

1
Measuring customer happiness without data | Jim Jones | TDSU Ep. 31 12:45

25d ago12:45

12:45

Jim Jones is like the rest of us, working to design a health score for his customers. Except...he has no data to work with. Now what? ⏱️ Timestamps: 00:00:00 - Measuring customer happiness without data 00:01:32 - Customer success without telemetry 00:03:00 - A unique delivery model 00:04:24 - Building a health score 00:05:49 - Defining the goals of…

1
Catherine Ariale Talks "The Cher Show", Music Roots, and Broadway Dreams 28:08

23d ago28:08

28:08

"It feels like an absolute dream every single day. This is what I've been wanting to do since I was a child." Welcome Catherine Ariale: We’re joined on the Starline by a singer and actor and if you make her laugh you might hear her Kristen Wiig impersonation. She’s on the road portraying glam pop Lady Cher in National Broadway tour of “The Cher Sho…

1
Inside the Minds Behind 'Grown-Up Stuff: How to Adult' podcast 9:06

22d ago9:06

9:06

"If we could all just admit a little bit that we don't know the things we don't know, you know, we could take a step forward into opening ourselves up to learning more about this complicated thing that is life." Welcome Molly Socha and Matt Stillo: We’re joined on the Starline by a podcaster, writer, comedian and producer with Midwestern sensibilit…

1
S2E14: Sustaining a Business in All Seasons of Life with SLP Rachael Baethge 49:24

25d ago49:24

49:24

In this episode, Kim and Mary talk with Rachael Baethge as she shares how she created a flexible and sustainable business model that accommodates her roles as a mom and a speech therapist. She emphasizes the importance of recognizing personal and professional limits to avoid burnout, ensuring she remains effective in all her roles—business owner, m…

1
Managing the noise and easing the mental load | Matt Bennett | TDSU Ep. 30 13:31

26d ago13:31

13:31

Matt Bennett of Ritten.io spends much of his day thinking about mental health. He comes onto the show to pose some questions about how to optimize it while working in customer success. Timestamps: 00:00:00 - Managing the noise and easing the mental load 00:01:40 - Challenges of customer success in a growing company 00:03:00 - Scaling the organizati…

1
ICP & TAM, IYKYK | Sheryl Hawk | TDSU Ep. 29 8:31

27d ago8:31

8:31

Sheryl Hawk has a PSA for all the Lifers: your ideal customer profile is not your total addressable market is not your persona. She works with the guys on untangling the three. ⏱️ Timestamps: 00:00:00 - ICP & TAM, IYKYK 00:00:58 - The difference between ideal customer profile and persona 00:02:03 - How critical is customer success? 00:02:53 - Bette…

1
Michael Dillon: The First Trans Man 1:27:23

24d ago1:27:23

1:27:23

His transition required thirteen operations and took place over four years, with no one the wiser. Dillon went on to be a surgeon himself, and traveled the world with various naval vessels for six years, living life as a man, with no one suspecting his origins. He was ultimately outed because of his nobility. There are peerage records that are made…

1
Actress Jane Seymour Steps in for Beyond the Mic 600! 6:46

25d ago6:46

6:46

“It made you laugh and cry and you could see the humanity in it from all angles.” Welcome Jane Seymour We’re joined on the Starline by a multiple Emmy® and Golden Globe® winner, recipient of the Officer of the British Empire (OBE). She’s a writer, producer and fine artist. Her latest project is the film “Ruby’s Choice”. We welcome the legendary Jan…

1
From Broadway to 'Bloodline Killer': Drew Moerlein 7:43

25d ago7:43

7:43

"Horror fans everywhere are craving a new masked killer to sort of fill the shoes of like horror franchises of the past." Welcome Drew Moerlein We’re joined on the Starline by an actor, acting coach with more than a decade of TV, film, Broadway, commercial and tons of other experience. You’ve seen him in “Dusty”, “South of Hell” and in the Tony Awa…

1
Why we love customer success | TDSU Ep. 28 9:22

1M ago9:22

9:22

CS & SaaS continue to evolve. But our love for the profession is undying. Why, exactly? ⏱️ Timestamps: 00:00:00 - Gentleman's Choice: Why we love customer success 00:01:23 - The Evolving Role of Customer Success 00:02:20 - Understanding the Business Model 00:03:09 - The Complexity of Customer Success 00:04:03 - Unhinged Customers 00:05:00 - Feeding…

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