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Earning a seat at the table | Jan Young | TDSU Ep. 32
Manage episode 423390161 series 3577614
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Jan Young, omnipresent force in the customer success and post-sales communities, shares her mission with the guys: empowering every leader in the profession to earn their right at the executive table.
⏱️ Timestamps:
00:00:00 - Earning a seat at the table
00:01:37 - Building a customer experience community and courses
00:03:11 - Becoming a revenue leader
00:04:30 - Taking ownership and providing direction
00:05:45 - Gathering feedback from the community
00:07:04 - Making an impact without waiting for permission
00:08:12 - The wrong and right ways to earn your seat at the table
00:09:31 - Leveraging available resources to succeed in customer success leadership
00:10:42 - Customer success' critical role in company revenue
12:16:00 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
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🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Jan Young:
Jan's LinkedIn: https://www.linkedin.com/in/jan-young-cx/
customer success, post sales, and revenue
93 episodes
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