Creating a Michelin Star Experience for Your Patients (and Team)

Tell Me More

In this “Business of Caring” segment of the "Tell Me More" Podcast, Dr. Patrick Green, founder of Bonneville Family Practice in Tooele, Utah, discusses his philosophy behind creating a Michelin Star-like experience for his patients and team. Dr. Green emphasizes the importance of focusing on the patient’s experience and treating healthcare as a true service industry.

He shares his motivation for starting his own practice 13 years ago, driven by the realization that many medical practices had forgotten the importance of providing excellent customer service to patients. Drawing inspiration from the hospitality industry, Dr. Green has strived to create a warm and attentive atmosphere in his practice.

Key aspects of his approach include:

• Patient-Centered Care: Dr. Green prioritizes making patients feel understood, heard, and informed during every visit.
• Clear Communication: He ensures that patients leave each appointment with a tangible description of their treatment plan, fostering transparency and clarity.
• Accessibility: Dr. Green provides his cell phone number to patients, encouraging them to use a texting app for communication, ensuring patients can reach him when needed.
• Employee Culture: He places significant emphasis on hiring the right people for the right positions, fostering a positive employee culture, and rewarding behaviors that align with the practice's philosophy.
• Innovative Solutions: Dr. Green seeks out win-win-win solutions for patients and his team.

By focusing on these principles and continually refining his approach, Dr. Green has managed to thrive in the challenging field of primary care, achieving a balance between providing excellent patient care and maintaining a successful practice.

About This Podcast

"The Business of Caring" with Dr. Christine Meyer is a groundbreaking new series within the Tell Me More podcast that’s dedicated to exploring the synergies between compassionate patient care and business excellence. With her expertise as a highly celebrated internal medicine physician and founder of Christine Meyer, MD, and Associates, Dr. Meyer has built a thriving practice with over 20 providers and 20,000 patients.

Her success is a direct result of putting incredible patient care first and each episode explores the profound impact of prioritizing patient well-being on overall practice success.

Join Dr. Meyer as she examines the intersection of compassionate patient care and building a thriving practice. She is your guide to achieving both financial success and exceptional patient outcomes.

Have you learned a lot by running your own business as a doctor or health care provider? Perhaps you're a physician entrepreneur in training or someone who aspires to own their own business within the realm of delivering excellent patient care. We want to hear from you. Join us as a guest on our show by emailing us at [e-mail].

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