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787: Pivoting Operations with Pivot Hotels
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Today we have Rick Colangelo, EVP of Pivot Hotels, part of Davidson Hospitality Group.
Topics discussed include:
Guest Experience: The significance of delivering exceptional guest experiences in hotels and resorts.
The Pivot Vibe: Introduction of the “Pivot Vibe” concept, focusing on guest journey, music, lighting, scents, and design.
Experience Economy: The shift towards an experience-driven economy and its impact on hospitality Consistency in Service: The importance of consistent service and guest interactions.
Creative Activations: Examples of unique hotel activations, such as turning a basement into a winter wonderland.
Balancing Finance and Creativity: Strategies to balance financial goals with creative guest experiences.
Team Dynamics: The role of a dedicated team in delivering exceptional service and experiences.
Visit NoVacancyNews.com to learn more!
771 episodes
Fetch error
Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on August 24, 2024 11:20 ()
What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 430993988 series 2420410
Today we have Rick Colangelo, EVP of Pivot Hotels, part of Davidson Hospitality Group.
Topics discussed include:
Guest Experience: The significance of delivering exceptional guest experiences in hotels and resorts.
The Pivot Vibe: Introduction of the “Pivot Vibe” concept, focusing on guest journey, music, lighting, scents, and design.
Experience Economy: The shift towards an experience-driven economy and its impact on hospitality Consistency in Service: The importance of consistent service and guest interactions.
Creative Activations: Examples of unique hotel activations, such as turning a basement into a winter wonderland.
Balancing Finance and Creativity: Strategies to balance financial goals with creative guest experiences.
Team Dynamics: The role of a dedicated team in delivering exceptional service and experiences.
Visit NoVacancyNews.com to learn more!
771 episodes
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